About Lyssna
What is Lyssna?
Lyssna is a remote-first UX research platform that helps designers, marketers, researchers and product teams test designs and gather user insights. From /careers: "At Lyssna, our mission is to champion human-centered design by democratizing access to user experience research."
Lyssna is "Trusted by 320,000+ designers, marketers, researchers, and product folks from these leading brands" (verbatim /careers). The platform covers usability testing, prototype testing, card sorting, first-click testing, five-second testing, preference testing, recordings, surveys, tree testing, screeners, research panel, and live website testing. Integrations include Figma, Google Calendar, Microsoft Outlook, Microsoft Teams, and Zoom.
Where will I work?
"Our team is small but mighty. We're headquartered in Australia, with a remote-first work culture and colleagues spread across the globe" (verbatim /careers). Customer Support Specialist Shane Keran says: "I've had the opportunity to work from countries all over the world. To date, I've worked from Australia, Fiji, Ireland, Spain and the US."
The head office is in Collingwood, Melbourne, Australia (DB). The team supports the option to work "from home, a co-working space, or our office".
What is the Lyssna team like?
Six named values drive the team (verbatim /careers): Collaborate openly ("We are better together. We use collaboration, transparency, and inclusivity to power our success"); Listen to understand ("At the heart of our success is a deep curiosity to understand people's experiences, feelings, and behaviours"); Iterate constantly ("We never stop learning"); Act with integrity ("authenticity, honesty, and fairness in all our interactions"); Solve meaningful problems ("We focus our efforts to address only the most meaningful challenges"); Be bold ("We have the courage, ambition, and bravery to bring big ideas to life").
Named leadership and team members on /careers: Nicholas Firth-McCoy (CTO), Hatty Armstrong (People and Culture Manager), Paul Prestidge (Engineering Team Lead), Maureen Chiu (Senior Product Manager), Claire Brown (Director of Marketing), Krystal Taylor (Customer Support Operations Lead), Shane Keran (Customer Support Specialist).
Hatty Armstrong (People and Culture Manager): "Everyone at Lyssna works hard, has fun, understands the importance of work/life balance, and respects it. The result ... A positive and balanced workplace that I love being a part of." Krystal Taylor: "You get the flexibility to be able to do things in the best way that works for you. As a person that's not neurotypical on the team, that's been super beneficial for me. I'm able to find the best way to work for me."
Work-Life Balance
Lyssna offers a choice of work-week length. Verbatim from /careers under perks: "Flexible work arrangements — We make sure work fits your lifestyle by offering a choice between a 5, 4.5, or 4 day work week."
Generous parental leave: "We support growing families with 14 weeks paid leave for primary carers and 6 weeks for secondary carers." Plus "doona days" — culturally specific Australian term for paid sick / mental-health days — under a complimentary and confidential Employee Assistance Program.
Perks and Benefits
- Choice of 5, 4.5, or 4 day work week at full pay (verbatim /careers)
- Employee equity — share options program for all team members
- AU$1,500/year L&D budget + six paid LevelUp days per year (verbatim)
- Workspace flexibility — home, co-working, or Melbourne office (worldwide travel possible)
- Generous parental leave — 14 weeks primary carer, 6 weeks secondary
- Employee Assistance Program + performance coaching + annual doona days
- 320,000+ customer reach — meaningful impact at scale