About Hello Heat Pumps
What is Hello Heat Pumps?
Hello Heat Pumps is a UK-based air source heat pump installer and design specialist helping homeowners in Essex and Suffolk transition to sustainable, low-carbon heating. The company has designed and installed hundreds of air source heat pump systems in East Anglia since 2010, building on more than 40 years of prior experience in traditional fossil-fuel-fired heating systems. Hello Heat Pumps is the trading name of Reid Plumbing & Heating Contractors Ltd (Company Reg. 05470373), and is MCS-registered (Microgeneration Certification Scheme No. NAPIT 28873).
The company serves both private homeowners and social housing clients across Essex, Suffolk, Colchester, Ipswich, Stowmarket, Bury St. Edmunds, and Sudbury. Installations are eligible for the UK Government's Boiler Upgrade Scheme, providing a £5,000 discount on heat pump installation. Products installed include Mitsubishi Ecodan 5kW and 8.5kW R32 units and Grant Aerona 3 air source heat pumps.
Where will I work?
Hello Heat Pumps is headquartered at Park Lane Business Centre, Colchester, Essex CO4 5WR. The phone line (01473 563003) is routed via the Ipswich area, reflecting the company's East Anglia coverage. Customer-facing hours are Monday to Friday 8am-5pm with weekends by appointment — the four-day working week applies to employees, not to customer service availability.
What is the Hello Heat Pumps team like?
The company's stated stance: "Our people are our biggest asset and we are committed to ensuring they are fully furnished with the knowledge and equipment to complete the job safely to a high standard. We invest greatly in staff training and development. Every member will have the relevant qualifications in place for the task in hand." Qualifications include MCS heat pump installer training, NAPIT registration, and renewable-heating-system certifications. Hello Heat Pumps frames the company's mission as contributing to UK carbon net zero by helping homeowners "dump fossil fuels for good."
Work-Life Balance
Hello Heat Pumps is a 4-Day Week Accredited Employer. Per the careers page: "We are extremely proud to be a 4-Day Week Accredited Employer — giving you the ultimate balance between work and leisure." The accreditation comes with a reduced 36-hour work week (rather than the more common 32-hour model) — staff get a full day off each week while customer-facing operations cover Monday to Friday. Fridays are the default day off. Holiday allowance is 25 days plus UK public holidays.
Perks and Benefits
- 4-Day Week Accredited Employer with a reduced 36-hour work week (Fridays off as default)
- 25 days holiday plus UK public holidays
- Hybrid working — mix of remote and onsite to support flexibility
- Investment in industry training and qualifications (MCS, NAPIT, etc.)
- Tools and equipment provided for field installation work
- UK workplace pension (auto-enrolment)
- Career growth in the renewable energy / heat pump industry as the UK pushes toward net zero