CRASH Services

What is CRASH Services?

CRASH Services is Northern Ireland's largest accident management company, founded in 1996. The company has assisted over 100,000 motorists involved in non-fault road traffic accidents, providing a comprehensive service that includes vehicle recovery, courtesy car provision, vehicle repair management, and personal injury claims support.

The company is ISO 9001 certified and operates from four offices across Northern Ireland in Belfast, Mallusk, Newry, and Derry/Londonderry. CRASH Services has earned 4 Day Week Foundation Gold accreditation after successfully cutting full-time hours by 20% — from 35 to 28 hours per week — with no reduction in pay, following a two-year research project that launched in April 2020.

Where will I work?

CRASH Services is headquartered at The Lesley Centre, 89 Boucher Road, Belfast, BT12 6HH, with additional offices in Mallusk, Newry, and Derry/Londonderry across Northern Ireland. The company operates a hybrid working model, with staff able to work from home as well as from the offices. Some roles, particularly those involving direct customer contact or vehicle inspections, may require more on-site presence.

What is the team like?

With approximately 52 employees, CRASH Services is a medium-sized team that has built a strong reputation in the Northern Ireland market over nearly three decades. The company culture emphasises innovation, employee wellbeing, and continuous improvement. The leadership team invested two years researching the 4-day week before implementation, reflecting a thoughtful, evidence-based approach to workplace change.

The team includes claims handlers, customer service specialists, vehicle engineers, legal professionals, and corporate support staff. The company has taken its team abroad to work in the sun in Spain, demonstrating a creative and people-first approach to team building and employee satisfaction.

Work-Life Balance

CRASH Services offers one of the most generous 4-day week arrangements in the UK: just 28 hours per week with no salary reduction, down from the previous 35-hour week. This represents a full 20% reduction in working hours at 100% pay. The policy was introduced in April 2020 after a comprehensive two-year research project and has been a permanent arrangement since.

The company holds 4 Day Week Foundation Gold accreditation and provides a minimum of 30 days holiday per year on top of the 4-day week. The hybrid working model adds further flexibility, allowing staff to balance office and home working. CRASH Services has demonstrated that the 4-day week works brilliantly even in a service-intensive industry.

Perks and Benefits

• 4-day working week at full pay (28 hours, down from 35)
• 4 Day Week Foundation Gold accredited
• Private healthcare including dependents (up to £7,700/year in cash benefits)
• Company pension with 5% employer contribution
• Life insurance at 3x annual salary
• Minimum 30 days holiday per year
• 24/7 Employee Assistance Programme
• Gym membership
• Hybrid working model
• Professional development opportunities
• Paid parental leave
• Team trips abroad (e.g. working from Spain)