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Flibco

Ticketing Agent and Passenger Assistance

Auto-translated from French · original: Agent Ticketing and Assistance Passager

4 x 8hr days100% payHybrid · Charleroi, Belgium

ABOUT OUR COMPANY

  • Flibco is the specialist in airport passenger transportation. We offer a high-performance, customer-focused mobility solution as an alternative to other modes of transport.

  • In a context of continuous growth, we are looking for dynamic personalities, results-oriented and driven by sales and customer contact.

ABOUT THE POSITION

YOUR MAIN MISSION

As a commercial and operational field agent, you are a key player in operations and a representative of the flibco brand.

Present in the field, in direct contact with passengers, you combine active sales, passenger flow management and departure coordination.

Your objective: convert travelers to the flibco solution, while ensuring smooth boarding organization and quality customer experience.

RESPONSIBILITIES

  • Ensure direct contact with passengers and represent flibco in the field
  • Develop active sales of transport tickets and manage cash flow from field sales
  • Guarantee customer service compliant with quality standards and operational procedures
  • Supervise passenger reception, guidance and flow management
  • Coordinate boarding and departures, in compliance with the transport plan, safety and punctuality
  • Promote the flibco offer through clear and persuasive communication

WHAT WE OFFER

  • A dynamic, field-based work environment at the heart of operations
  • A committed team, focused on performance and customer satisfaction
  • Real responsibilities and operational autonomy
  • Numerous development opportunities within a rapidly growing company

REQUIRED LANGUAGES

To be considered for this position it is crucial that you have knowledge of the following languages

French Read — C1 AdvancedWrite — C1 AdvancedSpeak — C1 Advanced

English Read — A2 ElementaryWrite — A2 ElementarySpeak — A2 Elementary

THE PROFILE WE ARE LOOKING FOR

  • You are results-oriented and motivated by sales and customer relationships

  • You have an excellent sense of contact, communication and persuasion

  • Proactive, autonomous and stress-resistant, you know how to manage sales, busy periods and operations

  • You enjoy teamwork and outdoor environments

  • Flexible, you accept shifted hours (including weekends and public holidays)

  • You speak French and English fluently; Dutch is an asset

We are not just looking for an employee with specific skills but above all a personality!