Company Description
Serasa Experian is Brazil's first and largest Datatech company. A leader in intelligence solutions for risk analysis and opportunity identification, with a focus on credit journeys, authentication, and fraud prevention. With cutting-edge technology, innovation, and the best talent, it transforms risk uncertainty into the best decision, helping people achieve their dreams and companies of all sizes and segments to thrive.
We have 22,000 people operating in 32 countries and every day we are investing in new technologies, talented professionals, and innovation to help all our clients maximize every opportunity. With corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is part of the FTSE 100 index.
Job Description
Job description
About the opportunity
We are looking for a professional to work on a global initiative focused on AI Native SaaS solutions, connecting technology, product, and customer experience. This person will be responsible for translating business challenges into practical and scalable solutions, acting as a bridge between technical teams and stakeholders from different regions around the world.
More than someone with strong technical knowledge, we are looking for a consultative, strategic profile oriented toward real resolution of customer pain points.
Responsibilities
- Work with global multifunctional teams (Product, Engineering, Data, AI, Customer Success, and Business).
- Deeply understand customer challenges and transform business needs into viable and scalable solutions.
- Translate technical and functional requirements between technical and non-technical areas.
- Support the definition of AI Native SaaS solutions aligned with market needs and customer experience.
- Conduct consultative discussions with internal and external stakeholders.
- Prioritize solutions that generate real impact for the customer, balancing technical feasibility, user experience, and business value.
- Participate in discovery sessions, workshops, demos, and roadmap definition.
- Support the adoption and evolution of solutions based on AI and intelligent automation.
- Work in agile and collaborative environments with globally distributed teams.
Technical and Functional Requirements
- Previous experience with SaaS solutions, digital products, or technology platforms.
- Knowledge of Artificial Intelligence, automation, analytics, or AI Native solutions.
- Ability to understand technical architecture and discuss solutions with engineering teams.
- Strong problem analysis skills and structured thinking.
- Experience in consultative work and focus on customer-centric solutions.
Communication and Business
- Fluent English (mandatory) for daily interaction with global teams.
- Excellent verbal and written communication.
- Ability to influence stakeholders at different organizational levels.
- Skill in simplifying complex topics and connecting technology with business value.
- Collaborative, proactive profile oriented toward problem resolution.
Differentiators
- Experience with AI Native products or data-driven platforms.
- Experience in global and multicultural environments.
- Knowledge of Customer Experience (CX), Product Discovery, or Design Thinking.
- Experience with cloud platforms and SaaS integrations.
- Familiarity with agile methodologies.
Qualifications
Qualifications
- AI, English, Development, Architecture, SCRUM, strong communication
Additional Information
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
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