Company Description
Experian is a global data and technology company that powers opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money.
We operate in a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Job Description
Purpose of the role: This person is responsible for managing the commercial activities of the SMB Business Unit, with the goal of fulfilling three purposes when offering products to clients: validating them with clients; understanding how they are currently solving their business challenges; gathering and identifying insights regarding the current offering; identifying improvements; and incorporating this information into the product portfolio roadmap and the evaluation of new services, with the aim of increasing our market share, boosting sales, and improving portfolio profitability.
Additionally, they are responsible for ensuring compliance with the assigned Revenue Recognition budget.
Deliverables:
Achievement of objectives set for the fiscal year by SMB Management and the Commercial Vice Presidency.
Preparation of commercial reports and presentations as requested by Management.
Responsibilities of the role:
· Manage the largest accounts and portfolio of the segment, creating a deepening strategy when these are absent due to incapacity, vacation, or force majeure, in order to sustainably drive the progress of sales funnel opportunities.
· Know all processes, strategies, and products to efficiently manage the temporarily assigned client base(s) through appropriate decision-making, as the goal is to ensure the successful realization of new sales on a sustained basis.
· Contribute ideas to other executives for prospecting, identifying, and managing business opportunities.
· Support new executives in learning products, processes, and commercial performance, in conjunction with the company's training area, seeking their adaptation in the shortest possible time.
· Interact with cross-functional areas supporting the SMB segment to achieve the objectives and goals of the Deepening Management team.
· Actively participate in meetings invited by SMB management.
· Consolidate commercial reports and presentations for their clients and assigned portfolio.
· Record their management in Salesforce, register cases in Bizagi (or similar applications), and follow up on the resolution.
· Indicate in Bizagi (or similar application) the special processes for executing databases, maintaining constant communication with Experian's support, operations, marketing, and after-sales areas.
· Accompany the client in the database upload process.
· Review billing and product delivery to the client.
· Apply the consultative sales methodology to identify the needs and pain points of the clients under their charge, and present solutions that allow them to boost the development of their opportunities.
Qualifications
Qualifications
- A person with skills in: emotional intelligence, ability to handle conflicts and lead tasks, customer service orientation, relationship building with areas and clients, ability to multitask, work under pressure, organized, resourceful, and analytical.
- Education: University degree or certified technician. Experience: 3 years in sales.
- Required technical knowledge: Excel, Bizagi, Salesforce, Service Now, public speaking skills, and written communication. High level of knowledge of the product portfolio, the functionalities we offer our clients, and billing.
Additional Information
Our uniqueness is that we celebrate what makes us different. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what really matters: DEI, work-life balance, development, authenticity, engagement, collaboration, well-being, reward and recognition, volunteering... and the list goes on. Experian's strong people-first focus has been awarded: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work For, and Glassdoor Best Places to Work (4.4 stars globally), to name a few. Take a look at Experian Life on social media or our careers site to understand why.
Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a fundamental part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their whole self to work regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible.