SMB Account Manager, France
Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
The Global Account Management team is looking for a customer-focused Account Manager to support our SMB merchants in France. We're looking for someone energetic and hands-on, ready to go beyond the typical job description to retain and grow Square's largest French sellers. As the market in France continues to grow, you'll play an important role in representing the voice of the customer and tailoring strategies to meet local needs.
In this role, you'll work closely with senior decision-makers and various cross-functional teams—including product, engineering, finance, implementation, marketing, operations, and sales—to support the growth and retention of French merchants. Your experience in account management will be essential for driving value and ensuring successful outcomes for our sellers.
You will work with a portfolio of merchants, focusing on revenue retention and growth, while providing tailored solutions and strategic advice. You'll directly engage with sellers, lead business reviews, and develop processes and insights to scale your impact. You will also work closely with Enablement to contribute to coaching and training programs that enhance your skills and support the successful management of relationships with our largest strategic sellers.
As a high-performing individual with experience in the SMB or enterprise space, you should have a proven track record of driving revenue growth, leading projects, building strong client relationships, and representing customer needs internally. Reporting to the Head of Account Management, Europe, you'll be part of a foundational team dedicated to nurturing some of Square's most valuable merchant partnerships in France, navigating the unique challenges and opportunities of the market to ensure the long-term success of our sellers.
You Will:
- Manage the retention and growth of an evolving portfolio of sellers in France
- Identify opportunities for cross-selling and upselling products through discovery, education, and onboarding support. Use Square's value selling methodology to negotiate custom pricing with SMB and strategic-level sellers
- Understand customer needs and local market trends to ensure that Account Management and Square provide exceptional solutions for our sellers
- Foster cross-functional collaboration. Work closely with our international Sales, Support and Product teams to help uncover and surface product requirements
- Collaborate with the global account management team by sharing seller feedback, recommendations, operational requirements, and opportunities for growth
You Have:
- 2+ years experience in Sales or Account Management
- Experience discovering and closing sales opportunities and building client relationships
- Experience successfully managing a pipeline to achieve revenue targets
- Strong track record of meeting and exceeding revenue goals
- Strong collaboration skills and the ability to work effectively with cross-functional teams
- Resilience in the face of adversity and are comfortable with ambiguity
- Excellent communication skills
- Business fluency in French and English
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$41—$61.46 USD
Zone B:
$38.12—$57.19 USD
Zone C:
$34.85—$52.31 USD
Zone D:
$30.77—$46.15 USD
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.