Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Today, ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As a Senior Research Scientist specializing in AI Agent Reliability, you will contribute to research initiatives aimed at strengthening the robustness, safety, and resilience of AI agents operating in enterprise environments. While much of the scientific community focuses on advancing the core capabilities of agents (reasoning, acting, planning), ServiceNow AI Research explores the critical dimensions that enable reliable adoption in enterprise settings: predictable behavior, risk management, security, compliance, and responsible AI practices.
In this role, you will work closely with researchers, engineers, interns, and academic partners to advance the team's scientific agenda.
Beyond scientific research, you will contribute to the strategic integration of research innovations into the ServiceNow platform, advising internal teams and supporting the transfer of research technologies into practical applications.
We expect all research scientists to be able to write, maintain, and optimize high-quality research code to support experimentation and deployment.
Responsibilities
- Conduct fundamental and/or applied research on the reliability, robustness, and safety of AI agents (e.g., security, alignment, supervision, resilience to perturbations).
- Contribute to the team's high-impact research projects.
- Collaborate with internal product and engineering teams to integrate research advances into the ServiceNow platform.
- Actively engage with the broader research community through publications, conferences, and open-source contributions.
- Stay informed about advances in agent architectures, security, safety, governance, and responsible AI.
Qualifications
- Ph.D. in machine learning, computer science, artificial intelligence, or a related field is a plus.
- Preferably 2+ years of experience in fundamental or applied research.
- Proven track record in topics related to AI reliability, safety, robustness, or governance — ideally applied to AI agents or large language models.
- Strong software engineering skills, particularly in Python (NumPy, PyTorch); familiarity with Java, JavaScript, or R is a plus.
- Contributions to top-tier research conferences such as NeurIPS, ICLR, ICML, ACL, EMNLP, or equivalent is a plus.
- A proactive, collaborative, and rigorous mindset, capable of balancing scientific ambition with practical relevance.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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