Company description
Ubisoft is a global leader in video games, with teams spread across the four corners of the world creating original and memorable gaming experiences, from Assassin's Creed to Rainbow Six, Just Dance and many more. We believe that diversity of perspectives drives progress for both players and teams. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown!
Job description
The Senior Community Developer plays a leading role in developing global community engagement strategies aimed at fostering player retention, both within and outside their experiences with our games. They will be responsible for establishing and developing our global communities around Ubisoft games, demonstrating a strong mastery of player communication, game improvement and feedback cycles, as well as the deployment and maintenance of best practices.
As a key strategic partner, they will prioritize global business growth opportunities by collaborating with stakeholders from various sectors, while leading the global community strategy, developing and implementing comprehensive plans, and working with a decentralized international team dedicated to building relationships and earning the trust of players around the world. This role holder will also share their expertise with peers and members of cross-functional teams to foster collaborative planning, develop strong synergies, and deliver commitments to high quality standards. As a leader within the global community team, the role holder will work closely with the main development studios.
WHAT YOU WILL DO
- Develop and implement strategic community plans using various content tactics that support production goals and strengthen the overall marketing strategy.
- Coordinate communication, activities and initiatives with several departments globally to ensure consistency and uniformity of messaging.
- Leverage community managers, cross-functional teams and relevant partner resources to create content relevant to our players (for example: blogs, podcasts, interviews, infographics, etc.).
- Act as spokesperson for the assigned brand(s). Coordinate community-focused events, including but not limited to: fan studio visits, developer dialogues and tournaments.
- Collaborate with the portfolio social media manager to define and report on key performance indicators (KPIs) related to content, in order to demonstrate the success and return on investment (ROI) of community programs and content.
- Support internal and external key milestones, such as betas and launches, to ensure KPIs are met and to advocate for the player experience.
- Act as the main representative of player needs within production and publishing teams in order to positively influence the development and positioning of communications on behalf of our players and our business objectives.
- Set up player feedback cycles and provide insights to production and publishing teams in order to influence the gameplay experience, foster user retention and contribute to the positioning of messages and marketing campaigns.
- Collaborate and coordinate with operational teams for post-launch communication. Define expectations regarding relevant situations, such as update content, status and deployment.
- Manage and produce internal reports on community feedback, activity and expectations.
- Act as a recognized subject matter expert, both for the project and for the global community team at large, and serve as a mentor to community managers and peers.
- Adopt an approach focused on return on investment (ROI) by making thoughtful decisions that promote efficiency while making strategic use of available resources.
- Take the initiative to define best practices to maximize impact and share them proactively with the entire community team.
- Identify and leverage opportunities for synergies between cross-functional teams.
- Lead cross-functional initiatives to support the department's objectives and key results.
- International travel may be required.
Qualifications
WHAT YOU WILL BRING TO THE TEAM
- Knowledge of For Honor or close-quarters melee / PvP fighting games, as well as their competitive communities.
- Extensive experience managing online communities and implementing strategic community plans or programs that have delivered tangible results.
- Extensive experience in the video game industry, ideally in live-service and/or multi-platform competitive multiplayer games.
- Strong knowledge of social and community platforms (Steam, Reddit, Discord, X, Instagram, Facebook, YouTube, Twitch) and their specific community dynamics.
- Work experience in a demanding production environment, with multiple deadlines, objectives and stakeholders.
- Proven experience collaborating with development teams to filter, prioritize and implement player feedback.
- Good judgment in sensitive communication situations and the ability to remain credible with a demanding core audience.
- Data-driven mindset: ability to define key performance indicators (KPIs), analyze performance data and turn it into decisions.
- Mastery of French and English.
- Experience in social media marketing is a major asset.
- Experience supporting e-sports, tournaments or content creator programs is also a major asset.