Company Description
Ubisoft is a global leader in video games, with teams spread across the four corners of the world creating original and memorable gaming experiences, from Assassin's Creed to Rainbow Six, including Just Dance and many more. We believe that diversity of perspectives advances both players and teams. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown!
Job Description
The Senior Community Developer plays a leading role in designing global community engagement strategies aimed at retaining players, both within their experiences with our games and beyond. They will be responsible for establishing and developing our global communities around Ubisoft games, drawing on their skills in player communication, game improvement and feedback cycles, as well as implementing and maintaining best practices. As a key strategic partner, they will prioritize global business growth opportunities by collaborating with stakeholders from diverse backgrounds while leading the global community strategy, developing and implementing comprehensive plans, and working with a decentralized international team dedicated to building relationships and earning the trust of players around the world. The incumbent will also share their expertise with peers and members of cross-functional teams to foster collaborative planning, develop strong synergies, and meet commitments to high quality standards. As a leader within the global community team, the incumbent will work closely with the main development studios. They will take part in many cross-functional projects, in collaboration with community managers, production, marketing, communications and content creation teams, among others.
WHAT YOU WILL DO
- Develop and implement strategic community plans using various content tactics that support production goals and strengthen the overall marketing strategy.
- Coordinate communication, activities and initiatives with multiple departments globally to ensure consistency and uniformity of messaging.
- Leverage community managers, cross-functional teams and resources from relevant partners to create content relevant to our players (for example: blogs, podcasts, interviews, infographics, etc.).
- Act as spokesperson for the assigned brand(s). Coordinate community-focused events, including but not limited to: fan studio visits, developer dialogues and tournaments.
- Collaborate with the portfolio's social media manager to define and report on key performance indicators (KPIs) related to content, in order to demonstrate the success and return on investment (ROI) of community programs and content.
- Support internal and external key milestones, such as betas and launches, to ensure KPIs are met and to advocate for the player experience.
- Act as the primary representative of player needs within production and publishing teams in order to positively influence the development and positioning of communications on behalf of our players and business objectives.
- Set up player feedback cycles and provide insights to production and publishing teams to influence the gameplay experience, foster user retention and contribute to the positioning of messages and marketing campaigns.
- Collaborate and coordinate with operational teams for post-launch communication. Set expectations for relevant situations, such as update content, status and deployment.
- Manage and produce internal reports on community feedback, activity and expectations.
- Act as a recognized subject matter expert for both the project and the global community team at large, and serve as a mentor to community managers and peers.
- Take a return-on-investment (ROI) approach by making thoughtful decisions that promote efficiency while making strategic use of available resources.
- Take the initiative to define best practices to maximize impact and proactively share them with the entire community team.
- Identify and leverage opportunities for synergies between cross-functional teams.
- Lead cross-functional initiatives to support the department's objectives and key results.
- Travel abroad may be required.
Qualifications
WHAT YOU WILL BRING TO THE TEAM
- Extensive experience managing online communities and leading the development of strategic plans or programs with a proven track record of success.
- Extensive experience in the video game industry, covering multiple platforms, genres and AAA game launches (mandatory).
- In-depth knowledge of social media platforms (Facebook, Twitter, blogs, etc.) is required.
- Work experience in a demanding production environment with multiple deadlines, objectives and stakeholders.
- Strong understanding of building and sustaining the growth of video game communities, as well as developing and implementing strategic player engagement plans.
- Proven experience collaborating with various stakeholders to filter and implement player feedback.
- Experience in social media marketing is a major asset.
- Experience in digital content creation (video, photo, podcasts, etc.) is a major asset.
- Fluency in French