Company Description
Experian is a global data and technology company that powers opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money.
We operate in a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industrial segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Job Description
Purpose of the role:
Contribute to the operational efficiency of the commercial area through process management, information analysis, monitoring of indicators, and support for automation and continuous improvement initiatives.
Deliverables:
- Updated and authorized management dashboards and indicators.
- Documentation and updating of processes, procedures, and controls.
- Monitoring of SLAs and associated action plans.
- Tracking of continuous improvement and automation initiatives.
Responsibilities of the role:
- Document processes, workflows, and operational controls.
- Participate in continuous improvement and digital transformation projects for the area.
- Support the management of CRM, databases, and commercial tracking tools.
- Generate recommendations that contribute to the achievement of objectives, productivity, and customer experience.
- Ensure the quality, integrity, and consistency of the information used by the area.
Qualifications
Qualifications
- Commercial Engineering, Industrial Civil Engineering, Information and Management Control Engineering, Administration Engineering, Execution Engineering, or related fields.
- • Excel • Power BI. • CRM management (Salesforce desirable). • Process automation using Power Automate or similar tools. • Basic/intermediate SQL (desirable). • Management of indicators and construction of dashboards. • Process modeling and documentation.
- Between 1 and 3 years of experience in Sales Operations, Business Operations, Operational Excellence, Management Control, or Business Intelligence areas.
Additional Information
Our uniqueness is that we celebrate what makes us different. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what really matters: DEI, work-life balance, development, authenticity, engagement, collaboration, well-being, reward and recognition, volunteering... and the list goes on. Experian's strong people-first approach has been awarded: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (globally 4.4 stars), to name a few. Take a look at Experian Life on social media or our careers site to understand why.
Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a fundamental part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their whole selves to work regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodations, please let us know as soon as possible.