What you’ll be doing Own the full renewal lifecycle for a portfolio of 200–300 customer accounts under $20k ARR, from 90-day outreach through close
Design and operate AI-assisted outreach workflows using tools such as Claude, Gainsight, Apollo, and Salesforce to manage a high-volume book efficiently and at scale
Engage customers in both English and French throughout the renewal process, maintaining a consistent cadence at 90, 60, and 30 days before each renewal date
Maintain accurate renewal forecasts and pipeline visibility in Salesforce, and provide regular updates to leadership on at-risk accounts, GRR, and NRR trends
Proactively identify at-risk accounts and develop action plans to reduce churn and contraction
Surface expansion signals within the low-touch book and route qualified opportunities to the Strategic AE / SAE team
Collaborate with Accounting to ensure all renewal opportunities are complete and accurate in SFDC
Partner with RevOps and Data teams on pipeline reporting, process automation, and renewal opportunity completeness
Continuously document, refine, and improve renewal workflows to increase efficiency and reduce manual effort
What you should bring 2–3 years of experience in renewals, account management, customer success, or a similar customer-facing role
French language proficiency — comfortable managing customer conversations in both French and English (written and verbal)
Demonstrated experience using AI tools (e.g., Claude, ChatGPT, or equivalent) to automate workflows, communications, or processes
Salesforce CRM experience and strong spreadsheet proficiency (Excel or Google Sheets)
Comfortable negotiating contracts and managing procurement conversations in a high-volume, transactional environment
Previous experience in a startup, high-growth tech company, or fast-paced environment
Experience with Gainsight or a similar Customer Success platform (strongly preferred)
Experience with Apollo or outreach sequencing tools (preferred)