Company Description
Experian is a global data and technology company that powers opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money.
We operate in a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
As a Product Manager SMB, you will be responsible for designing, developing, and enhancing the product strategy, ensuring a competitive, differentiated offering that is aligned with the changing needs of the market. Your management will be key to strengthening our value proposition, driving the adoption of innovative solutions, and supporting better decision-making for our clients.
What impact will you make?
- Drive the evolution of the Scores product portfolio for the SMB segment.
- Identify market opportunities and convert them into scalable, high-value solutions.
- Boost commercial growth through initiatives based on data, customer experience, and innovation.
- Contribute to the generation of new revenue streams and the strengthening of our competitive position.
Key Deliverables
- Portfolio Strategy: Define and implement the product roadmap, aligned with business objectives and market trends.
- Product Launch and Evolution: Design, develop, and implement new solutions and continuous improvements.
- Business Cases: Build feasibility analyses and financial justifications for new initiatives and developments.
- Training and Commercial Enablement: Generate materials and training programs for commercial, operational, and service teams.
- Performance Management: Monitor key indicators related to adoption, profitability, customer experience, and product performance.
- Growth Strategies: Collaborate with Marketing and Sales on initiatives aimed at increasing penetration and revenue.
- Market Intelligence: Analyze trends, customer needs, competition, and emerging opportunities.
What challenges will you take on?
- Design and manage solutions for the SMB segment based on customer insights, industry trends, and competitive analysis.
- Lead continuous improvement initiatives to strengthen the value proposition and customer experience.
- Identify and evaluate new sources of information and data that allow for the strengthening of analytical and risk assessment capabilities.
- Work collaboratively with Operations, Customer Service, Commercial, Marketing, and Technology teams to ensure successful execution.
- Prepare Business Cases and efficiently manage investments, budgets, and revenue-generating initiatives.
- Participate in tenders and commercial proposals, providing a strategic and product-oriented vision.
- Ensure the adaptation and compliance with regulatory requirements applicable to the products.
- Detect innovation and growth opportunities that contribute to the positioning of differentiating solutions in the market.
Qualifications
Education and Experience
- Professional degree in Business Administration, Industrial Engineering, or related fields.
- Between 2 and 4 years of experience in product management, development, or evolution, ideally in dynamic, customer-oriented environments.
- Experience leading multidisciplinary projects, managing product initiatives, and using data for strategic decision-making.
Knowledge and Skills
- Knowledge of financial products, risk assessment, and vendor management.
- Ability to build trusting relationships and influence at different levels of the organization, including leadership teams and key stakeholders.
- Negotiation skills, strategic thinking, and results orientation.
- Strong analytical capacity to interpret information, identify opportunities, and manage performance indicators.
- Ability to work in agile, collaborative, and constantly evolving environments.
Languages
- Intermediate-advanced English (B2 level or higher), with the ability to participate in meetings, presentations, and regional or global projects.
We will especially value
- Experience in the SMB segment, fintech, financial services, or data-driven solutions.
- Curiosity about innovation, market trends, and creating customer-centric experiences.
- A mindset of continuous improvement and a passion for developing products that generate impact on businesses and society.
Additional Information
Our uniqueness is that we celebrate what makes us different. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what really matters: DEI, work-life balance, development, authenticity, engagement, collaboration, well-being, reward and recognition, volunteering... and the list goes on. Experian's strong people-first focus has been awarded: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (4.4 stars globally), to name a few. Take a look at Experian Life on social media or our careers site to understand why.
Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a fundamental part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their whole selves to work regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible.