Company Description
Serasa Experian is Brazil's first and largest Datatech. A leader in intelligence solutions for risk analysis and opportunities, with a focus on credit journeys, authentication, and fraud prevention. With cutting-edge technology, innovation, and the best talent, it transforms risk uncertainty into the best decision, helping people achieve their dreams and companies of all sizes and segments to thrive.
We have 22,000 people operating in 32 countries and every day we are investing in new technologies, talented professionals, and innovation to help all our clients maximize every opportunity. With corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is part of the FTSE 100 index.
Job Description
Job Description
About the position
The Process Analyst II will work on the development of medium-complexity activities, with high flexibility of action and cross-functional business vision. Will have direct impact on Operations, Quality, Training, P&T, and Squads/Projects areas, contributing to scalable deliverables, measurement of gains, and continuous process evolution.
Will be responsible for aligning, planning, and executing projects, ensuring compliance with scopes, deadlines, and objectives, following market best practices. Will work on identifying and mitigating risks, proposing and implementing improvements, and supporting decision-making.
Responsibilities
- Align and execute process improvement projects
- Map processes, analyze data, and generate management reports
- Identify risks, improvement opportunities, and operational gains
- Apply agile methodologies and quality tools
- Work with a focus on results, efficiency, and customer experience
- Work collaboratively with different areas and stakeholders
Requirements
- Bachelor's degree in related fields
- MBA or Post-graduation (desirable)
- Intermediate Office and data analysis tools (e.g., Power BI)
- Knowledge of process mapping, quality tools, and OKRs
- Agile methodologies (Scrum, Kanban)
- Green Belt Certification
- Intermediate knowledge in Project Management
- English (desirable)
Profile we are looking for
- Clear communication and active listening
- Sense of ownership, business vision, and focus on results
- Proactivity, planning, and decision-making
- Curiosity, openness to new ideas, and innovative attitude
- Ability to work in a team and build collaborative relationships
- Adaptability, resilience, and flexible posture toward changes
- Focus on internal and external customer
Qualifications
Qualifications
- Teamwork
- Clear communication and active listening
- Analytical thinking
- Focus on results
- Adaptability
- Decision-making
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and companies, in Brazil we have more than 4,000 people working in different teams and specialties. Here, every knowledge and diversity complement each other and you can work on what you love most. We are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, valuing well-being.
We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we were awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, and we are recognized as one of the best companies for young professionals and have a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talents.
Experian Careers - Creating a better tomorrow together
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