Paramount Commerce processes $5B+ annually across Interac, EFT, and real-time rails. As our first dedicated Solutions Engineer reporting to the CRO, you will bridge the gap between our commercial teams, technical capabilities, and merchants.
Initially, you will design the playbook—establishing discovery frameworks and standardizing how Sales qualifies merchant technical needs. Once established, you will lead pre- and post-sales solutioning on live calls, translate complex money movement into actionable workflows, and hand fully scoped architectures over to Onboarding for execution.
Key Responsibilities
- Lead Live Solutioning (Pre- and Post-Sale): Join calls with Business Development and Account Management to architect solutions in real time. Clearly articulate why a solution works, challenge client assumptions constructively, and act as an interpreter for merchant-specific payments terminology.
- Build Discovery Frameworks: Define the questions and parameters the commercial team must use during discovery to identify merchant requirements early.
- Document Workflows & Secure Sign-Off: Map payment workflows and the flow of money movement (e.g., swimlane diagrams). Document the agreed-upon solution and secure formal merchant sign-off.
- Own Onboarding Handoffs: Deliver fully scoped use cases and technical context to the Onboarding team so they can focus strictly on tracking integration and implementation.
- Drive the Product Feedback Loop: Act as the merchant advocate internally. Identify recurring trends, gaps, and feature requests—especially in new verticals—and feed them directly to Product and Engineering.
- Relay Technical Requirements: Read, interpret, and explain API documentation and integration paths without needing to write code.
What You Bring
- Payments Depth: Deep experience in Solutions Engineering, Technical Pre-Sales, or Solutions Consulting within payments or fintech. Strong familiarity with North American payment rails (Interac, EFT, A2A), settlement flows, and money movement.
- Workflow Mapping: Hands-on experience producing clear visual documentation (swimlane diagrams, integration flows) that both developers and business leaders can understand.
- Technical Literacy: Ability to read and navigate API documentation, webhooks, and technical architectures to problem-solve integrations with merchant engineers.
- Merchant-Facing Presence: Excellent communication skills with the ability to translate technical details into business value, push back when a requested setup won't work, and guide clients to better solutions.
- Builder Mindset: Proven ability to create repeatable processes from scratch rather than just following existing playbooks.
Who This Role Is For
This role is for someone who has spent years watching deals get complicated because nobody owned the solution narrative. You've seen the post-signature scramble when integration requirements weren't properly scoped, and the frustration when sales promises don't match technical reality.
You should be comfortable being the person who says "that won't work the way you think it will" in a room full of people who want to hear the opposite. You should be equally comfortable proposing the alternative that actually will.
If you've been looking for a role where you build something from the ground up, translate complex merchant needs into clear operational realities, and work on problems that matter in a payments company that processes real volume, this is it.
Why Paramount Commerce
- Canadian Company with over 22 years of history 🇨🇦
- Competitive salary + performance bonus
- Generous Vacation + Summer Fridays
- Health & Dental Benefits
- Wellness Spending Account
- Retirement savings matching plan
- Hybrid work environment - Thursdays in Toronto office | Remote across Canada for candidates outside Toronto
- Quality Hardware provided to do your work
- Parental leave top up program
- Birthday Day Off
- Quarterly Socials
- Volunteer Days to give back to our community
Compensation Disclosure The base salary range for this role is $150,000 to $190,000 CAD, plus performance bonus. This is a net-new position on the team. Final compensation depends on experience and qualifications. Please note that base salary ranges may differ based on location and local currency.
AI Disclosure: We use technology assisted tools, including artificial intelligence, to support parts of our recruitment process (such as resume screening, note taking, and interview scheduling). These tools are designed to support, but never replace human judgement. All hiring decisions are made by humans, and we are committed to fair, inclusive, and bias-aware hiring practices.
DEI : At Paramount Commerce, we are proud to be an equal opportunity employer, and we do our best to make sure all people feel supported and connected at work. We practice ethical and fair hiring processes and strongly encourage applications from diverse backgrounds. We believe that different perspectives, experiences, backgrounds, and skill sets are what make for high performing teams, and we are committed to creating a place for our employees to be their authentic selves. Don't worry if you don't check every box. If you're excited about this role and think you'd be a good fit, we encourage you to apply.
Accommodations are available on request for candidates taking part in all aspects of the recruitment process. If you require any accommodation, please let us know and we will work with you to provide the necessary support.
Paramount Commerce processes over $5 billion a year through Interac, EFT and real-time payment systems. As our first dedicated Solutions Engineer reporting directly to the Chief Revenue Officer (CRO), you will bridge the gap between our commercial teams, our technical capabilities and merchants.
Initially, you will design the playbook (playbook) by establishing discovery frameworks (discovery frameworks) and standardizing how the Sales team qualifies merchants' technical requirements. Once these foundations are in place, you will lead pre-sales and post-sales solution design during live calls, translate complex money flows into clear operational processes, and hand fully defined architectures over to the Onboarding team (Onboarding) for execution.
Key Responsibilities
- Lead Live Solutioning (Pre- and Post-Sale): Join calls with Business Development and Account Management to design solution architectures in real time. Clearly explain why a solution works, challenge client assumptions constructively, and act as an interpreter for merchant-specific payments terminology.
- Build Discovery Frameworks ( Discovery Frameworks ): Define the questions and parameters the commercial team must use during the discovery phase to quickly identify merchant requirements.
- Document Workflows & Secure Approval: Model payment processes and money movement flows (e.g., swimlane diagrams). Document the agreed-upon solution and obtain formal merchant approval.
- Manage Onboarding Handoffs ( Onboarding ): Provide fully scoped use cases and the technical context the Onboarding team needs so they can focus exclusively on tracking integration and deployment.
- Fuel the Product Feedback Loop: Act as the internal voice of merchants. Identify recurring trends, gaps and feature requests, particularly in new verticals, and relay them directly to the Product and Engineering teams.
- Relay Technical Requirements: Read, interpret and explain API documentation and integration paths without needing to write code.
What You Bring
- Deep Payments Expertise: Solid experience in Solutions Engineering, Technical Pre-Sales or Solutions Consulting in payments or fintech. Excellent command of North American payment networks (Interac, EFT/TEF, A2A), settlement flows and money movement.
- Process Modeling: Hands-on experience producing clear visual documentation (swimlane diagrams, integration flows) accessible to both developers and business leaders.
- Technical Literacy: Ability to read and navigate API documentation, webhooks and technical architectures to solve integration challenges with merchant engineers.
- Comfort with Merchants: Excellent communication skills, with the ability to translate technical details into business value, tactfully reject a non-viable setup and guide clients toward better solutions.
- Builder's Mindset: Demonstrated ability to design repeatable processes from scratch rather than simply following existing protocols.
Who This Role Is For
This role is for someone who has spent years watching deals become complicated for lack of a clear owner of the solution architecture. You have experienced the post-signature scramble when integration requirements were not properly defined, and the frustration caused by the gap between commercial promises and technical reality.
You must be comfortable being the person who says "that won't work the way you think it will" in a room where everyone hopes to hear the opposite. You must be just as comfortable proposing the alternative that will actually work.
If you are looking for a role where you build something from scratch, turn complex merchant needs into concrete operational realities and tackle significant challenges at a payments company that handles considerable volume, this role is for you.
Why Paramount Commerce?
- Canadian company with over 22 years of history 🇨🇦
- Competitive salary + performance bonus
- Generous vacation + Summer Fridays
- Health and dental insurance + wellness spending account
- RRSP with employer matching
- Hybrid environment (Thursdays at the Toronto office)
- High-quality hardware provided
- Parental leave top-up program
- Birthday day off and volunteer days
Compensation Disclosure: The base salary range for this role is $150,000 to $190,000 CAD, plus performance bonus.
DEI Commitment: At Paramount Commerce, we are proud to be an equal opportunity employer. We believe diversity of perspectives drives high-performing teams. Don't worry if you don't tick every box: if this role excites you, we encourage you to apply.
AI Note: We use technology tools, including artificial intelligence, to support certain steps of our recruitment process. These tools are designed to assist, but never replace human judgment.