Operations Manager

Life at Bloom

Join the dynamic team at Bloom, an innovative digital agency with offices in Montreal and Toronto. Here, we place flexibility, employee well-being and work-life balance at the heart of our priorities.

For 19 years, we have been proud to be recognized as one of the best employers in Canada. With more than 75 passionate specialists, we help brands stand out online through a 360 marketing approach. Bloom offers a hybrid work model, and our interviews take place by video conference. Some positions may require in-person meetings.

Our Ideal Candidate

We are looking for a highly organized, tech-savvy and adaptable Operations Manager to oversee and optimize Bloom's internal systems, digital tools and operational workflows.

You have solid experience in digital agency operations (or comparable experience in fast-paced technology/professional services environments). You are equally comfortable managing internal software, troubleshooting automated workflows, overseeing recurring billing processes and collaborating with all teams to ensure the smooth running of our operational engine.

Role Overview

As Operations Manager, you will take charge of Bloom's operational infrastructure, managing the tools, workflows and administrative processes that support our team's daily work, client billing and cross-functional execution. You will directly supervise the Dev/Analytics team, manage internal applications (such as our proprietary billing, media budget tracking, business intelligence and knowledge management platforms), oversee SaaS account governance and access to technical infrastructure, maintain key automations, and work closely with department heads and Finance to maintain efficiency, accuracy and scalability within the agency.

Key Responsibilities

1. Agency Platforms and Infrastructure Operations

• Internal Tool Governance: Maintain operational readiness and user access for key internal applications, including the platforms used for client service agreements (mandates), media buying, monthly billing sheets, media budget tracking, business intelligence (time, cost and revenue tracking) and team training.
• Technical and Account Administration: Oversee access, permissions and security of agency accounts across development environments, cloud infrastructure and data warehouses.
• Accounting and Systems Integrations: Oversee the operational link between internal billing systems and the agency's accounting software, ensuring data accuracy on client billing sheets and financial records.

2. Dev/Analytics Team Supervision and SaaS Management

• Team Leadership: Directly supervise and manage the Dev/Analytics team, guiding technical initiatives, resource allocation and project delivery to support the agency's infrastructure.
• Automation Oversight: Maintain, test and troubleshoot internal automations for team messaging, integration tools, meeting analytics platforms and client onboarding processes.
• Project Management and HR Tech Governance: Maintain governance standards for the agency's project management platforms (ticket management and billing lists) and administration of HR systems.
• Tool and Credential Management: Manage account assignments, license management and access transfers across the agency's software platforms (collaboration tools, project management, HRIS, marketing analytics, CRM and development tools).

3. Financial and Billing Operations

• Recurring Billing Execution: Coordinate and run monthly billing workflows, including verifying deliverables, pricing closed tickets and processing monthly billing lines for specialized services (such as SEO and Analytics) before deadlines.
• Contracts and Intercompany Management: Keep client contract records, intercompany billing and related administrative requirements up to date.

4. Process Improvement and Team Support

• Cross-Functional Collaboration and Capacity Planning: Collaborate with department heads for Client Services, Paid Media, Creative & Social Media, SEO and Analytics. Establish workload assessment criteria and proactive capacity planning to strategically balance resources, resolve bottlenecks and clarify processes.
• ROI-Focused Efficiency and Initiative: Promote change management principles to foster a culture of continuous improvement. Empower the team to take initiative on high-impact projects that boost efficiency and productivity, delivering measurable return on investment (ROI).
• Documentation and Training: Continually update operational documentation, refine agency handover processes and train team members on internal tools to ensure smooth transitions, reduce resistance and support lasting adoption of new workflows.
• Technology Stack Evaluation and Alignment: System Audit and Optimization: Continuously evaluate and manage the agency's operational technology stack. Ensure all platforms are well aligned, integrated and optimized to support agency workflows, eliminate redundancies and ensure tools truly help the teams that use them.
• Agency Operations Project Management: Lead internal operational initiatives from initial analysis through implementation. Oversee the rollout of new systems, workflows or process overhauls, treating internal operations with the same rigor as client projects.

Knowledge and Skills

• Experience: 5+ years of progressive experience in operations management, systems administration or technical project management, with proven experience supervising technical/analytics staff, ideally within a digital marketing, media or technology agency (or a comparable environment).
• Technical and Systems Fluency: Familiarity with managing cloud tools, development environments and SaaS platforms (e.g., version control, databases, project management tools, HRIS and workflow automation tools).
• Project Management Software: Expertise with ClickUp is a must.
• Financial and Billing Acumen: Understanding of agency billing cycles, time tracking, client scopes and financial reconciliation processes.
• Process and Organizational Skills: Strong analytical and problem-solving skills, with a proven ability to document, audit and improve operational processes.
• Project Management for Operations: Solid experience managing timelines, stakeholder expectations and successfully delivering internal initiatives across the agency.
• Communication and Collaboration: Excellent oral and written communication skills to work effectively with management, technical leads and cross-functional teams.
• Bilingualism: Fluency in French and English, spoken and written, to support Bloom's bilingual teams and its national and international clients.
• AI and Automation Proficiency: Demonstrated ability to use AI tools to automate workflows, improve quality assurance (QA) and optimize agency operations. Experience with rapid prototyping or developing custom applications using AI is a major asset.

Why This Role?

Bloom's growth depends on a clear and frictionless operational structure. In this role, you will shape how our agency operates every day, providing our teams with reliable tools, efficient processes and the structural clarity needed to deliver excellent work.

At Bloom, We Offer

Benefits

• A 4.5-day work week;
• Hybrid work model, including the flexibility to work from home, offering a perfect balance between work and personal life while promoting productivity;
• 3 weeks of vacation and 5 flex days;
• Agency closed between Christmas and New Year's;
• Health and dental insurance;
• Access to telemedicine;
• (EAP) Employee Assistance Program;
• Deferred Profit Sharing Plan and Retirement Savings Plan;
• Flexibility to work from anywhere in the world for a certain period of time (some positions may require you to be present in the office; this benefit is offered to full-time permanent Bloomers who meet the minimum requirements);
• Flexible work schedule;
• Virtual and in-person team-building activities;
• Training and certifications;
• Recognition program: we give and receive points through our peer recognition platform, where you accumulate points toward the reward or gift card of your choice;
• Corporate discounts on glasses, sunglasses, contact lenses and more.

Office Perks

• Offices in Montreal and Toronto, easily accessible by public transit;
• Public transit discounts with Opus & Cie;
• Free healthy snacks, coffee and tea;
• Collaborative workspace;
• Bike parking at the office.

Thank You for Your Interest

We sincerely thank all candidates who apply, but we will only contact those selected for an interview.

Bloom is an equal opportunity employer and commits to providing any necessary accommodations, upon request, throughout the recruitment and selection process.

Life at Bloom

Join the dynamic team at Bloom, an innovative digital agency with offices in Montreal and Toronto. Here, flexibility, employee well-being, and work-life balance are at the heart of our priorities.

For 19 years, we've been proud to be recognized as one of Canada's top employers. With over 75 passionate specialists, we help brands stand out online through a 360 marketing approach. Bloom offers a hybrid work model, and our interviews are held via video conference. Some roles may require in-person meetings.

Our Ideal Candidate

We are looking for a highly organized, tech-savvy, and adaptable Operations Manager to oversee and optimize Bloom's internal systems, digital tools, and operational workflows.

You bring a strong background in digital agency operations (or compatible experience in fast-paced tech/professional services environments). You are equally comfortable managing internal software tools, troubleshooting automated workflows, overseeing recurring billing processes, and collaborating across teams to ensure our operational engine runs smoothly.

Role Overview

As Operations Manager, you will take ownership of Bloom's operational infrastructure, managing the tools, workflows, and administrative processes that support our team's daily work, client billing, and cross-functional execution. You will directly oversee the Dev/Analytics team, manage internal applications (such as our proprietary billing, media pacing, business intelligence, and knowledge platforms), oversee SaaS account governance and technical infrastructure access, maintain key workflow automations, and partner closely with department leaders and Finance to maintain efficiency, accuracy, and scalability across the agency.

Key Responsibilities

1. Internal Agency Platforms & Infrastructure Operations

• Internal Tool Governance: Maintain operational readiness and user access for core internal applications, including platforms used for client service agreements (mandates), media buys, monthly billing sheets, media budget pacing, business intelligence (time, cost, and revenue tracking), and team knowledge/training.
• Technical & Account Administration: Oversee agency account access, permissions, and security across developer environments, cloud infrastructure, and data warehouses.
• Accounting & System Integrations: Oversee the operational connection between internal billing systems and agency accounting software, ensuring data accuracy across client billing sheets and financial records.

2. Dev/Analytics Team Oversight & SaaS Management

• Team Leadership: Directly oversee and manage the Dev/Analytics team, guiding technical initiatives, resource allocation, and project delivery to support agency infrastructure.
• Automation Oversight: Maintain, test, and troubleshoot internal automations across chat messaging workflows, integration tools, meeting intelligence platforms, and client onboarding processes.
• Project Management & HR Tech Governance: Maintain governance standards for agency project management platforms (managing ticket desks and billing lists) and HR system administration.
• Tool & Login Management: Manage account provisioning, license management, and login transfers across agency software platforms (collaboration suites, project management, HRIS, marketing analytics, CRMs, and developer tooling).

3. Financial & Billing Operations

• Recurring Billing Execution: Coordinate and run monthly billing workflows, including verifying project delivery, pricing closed tickets, and posting monthly runs for specialized billing lines (such as SEO and Analytics) before monthly deadlines.
• Contracts & Intercompany Admin: Maintain records for client contracts, intercompany billing, and related administrative requirements.

4. Process Improvement & Team Enablement

• Cross-Functional Collaboration & Capacity Planning: Partner with department leads in Client Success, Paid Media, Creative & Social, SEO, and Analytics. Establish workload benchmarking and proactive capacity planning to strategically balance resource loads, resolve process bottlenecks, and support operational clarity.
• ROI-Driven Efficiency & Initiative: Champion change management principles to foster a culture of continuous improvement. Empower the team to take initiative on high-impact projects, driving efficiency and productivity improvements that deliver a measurable return on investment (ROI).
• Documentation & Training: Continually update operational documentation, refine agency handoff processes, and onboard team members on internal tool usage to ensure seamless transitions, minimize resistance, and drive sustained adoption of new workflows.
• Tech Stack Evaluation & Alignment- System Auditing & Optimization: Continuously evaluate and manage the agency's operational technology stack. Ensure all platforms are fully aligned, integrated, and optimized to serve the agency's workflows, eliminating redundancies and ensuring the tools actually support the teams using them.
• Lead Agency Ops Projects: Spearhead internal operational initiatives from discovery to implementation. Take ownership of rolling out new systems, workflows, or process overhauls, treating internal operations with the same rigor as client projects.

Knowledge and Skill Requirements

• Experience: 5+ years of progressive experience in operations management, systems administration, or technical project management, with proven experience overseeing technical/analytics personnel, ideally within a digital marketing, media, or tech agency (or compatible environment).
• Technical & Systems Fluency: Familiarity with managing cloud tools, developer environments, and SaaS platforms (e.g., version control, databases, project management tools, HRIS, and workflow automation tools).
• Project Management Software: Expertise with ClickUp is a must.
• Financial & Billing Acumen: Understanding of agency billing cycles, time tracking, client scopes, and financial reconciliation workflows.
• Process & Organizational Skills: Strong analytical problem-solving skills with a proven ability to document, audit, and improve operational processes.
• Project Management for Ops: A strong track record of managing timelines, stakeholder expectations, and delivering successful rollouts for agency-wide internal initiatives.
• Communication & Collaboration: Clear written and verbal communication skills to interface effectively with executive leadership, technical leads, and cross-functional teams.
• Bilingualism: Fluency in spoken and written English and French to support Bloom's bilingual teams and national/international clients.
• AI & Automation Proficiency: Demonstrated ability to leverage AI tools to automate workflows, enhance quality assurance (QA), and streamline agency operations. Experience with rapid prototyping or developing custom applications via AI is a strong plus.

Why This Role?

Bloom's growth depends on a clear, frictionless operational foundation. In this role, you will shape how our agency operates every day, empowering our teams with reliable tools, efficient workflows, and the structural clarity needed to deliver great work.

At Bloom, We Offer

Benefits

• 4.5 days work week;
• Hybrid work model, which includes the flexibility to work from home, offering you a perfect blend of work-life balance and productivity;
• 3 weeks of vacation and 5 flex days;
• Agency closed between Christmas and New Years;
• Health and Dental Insurance;
• Access to telemedicine;
• (EAP) Employee Assistance Program;
• Deferred Profit Sharing Plan and Retirement Savings Plan;
• Flexibility to work from anywhere in the world for certain periods of time (some positions may require you to be present in the office, this benefit is available to full-time permanent Bloomers who meet the minimum requirements);
• Flexible work schedule;
• Virtual and in person team-building activities;
• Training and certifications;
• Recognition Awards Program: we give and receive points through our peer recognition platform, where you accumulate points towards your preferred reward or gift card;
• Corporate discounts on glasses, sunglasses, contacts and others.

Office Perks

• Offices in Montreal and Toronto, easily accessible by public transportation;
• Discounts of public transit with Opus & Cie;
• Free healthy snacks, coffee & tea;
• Collaborative workspace;
• In-office bike parking.

Thank You For Your Interest

We sincerely thank all candidates who apply, however only those selected for an interview will be contacted.

Bloom is an equal opportunity employer and commits to make any necessary disability-related accommodations, upon request, throughout the entirety of the recruitment and selection process.

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