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Applications close September 22nd, 2026
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Merck

Omnichannel IT Manager

Auto-translated from French · original: Responsable IT Omnicanal

5 day weekGenerous PTOHybrid · Paris, France

Job Description

General Description – Functions and Responsibilities:

The Omnichannel IT Manager (Business Technology Partner DHH) ensures consistency between the France subsidiary's business strategy and information systems regarding digital experiences, data, and artificial intelligence applied to marketing, CRM, and customer engagement. With technical expertise and a keen sense of commercial challenges, they guarantee the operational functioning of local IT solutions and drive their evolution to meet business priorities.

As a leader in market activation and execution of DHH programs, they translate French commercial priorities into operational activation plans and clear delivery backlogs.

In alignment with the DHH France roadmap, they coordinate "standard-core first" deployments, hypercare activities, change management, adoption measurement, and simplification or decommissioning initiatives. They are responsible for the alignment between DHH and Business strategy.

Reporting to the DHH France Director, they operate as an interface between Business teams (Commercial, Marketing), DHH teams, and global product teams. They formalize business needs, advise on solution choices (global standard or market alternatives), and act as a consultant/business partner during the selection and integration of service providers.

They define and enforce local architecture and integration standards, ensure the consistency of components (IT products and third-party solutions), and lead compliance actions (privacy, cybersecurity, regulatory) in conjunction with Legal/Compliance/Security.

They serve as the point of contact for cybersecurity in France and within the framework of the NIS2 directive (DPOC).

Main Activities:

Execution of the DHH France Roadmap (80%)

  • Develop and maintain the DHH France roadmap and activation plan (milestones, dependencies, critical path) in line with business cycles (launches, campaigns) by working in close collaboration with regional DHH teams and local business teams.

  • Formalize business needs (Commercial, Marketing, Sales) and prioritize a sequenced backlog aligned with the prioritized DHH France roadmap and global product teams.

  • Coordinate local deployments of standardized platforms (CRM, content, BI/analytics, CX), manage testing phases, go/no-go decisions, cutover, and hypercare, or, where necessary, demonstrate innovation to find alternative solutions.

  • Define operational indicators and develop recommendations to evolve solutions: consider new solutions; manage decommissioning and migration plans.

  • Regularly monitor the latest technological innovations within their scope of responsibility.

  • Contribute to the ambition of the Group and DHH teams by designing and executing support plans (communications, training, playbooks, user communities).

  • Ensure knowledge and application of processes regarding governance, compliance, accessibility, documentation… in this capacity, may participate in internal and external audits.

Cybersecurity and Compliance (20%)

  • Assume the role of Cybersecurity point of contact (DPOC: Designated Point of Contact) within the framework of the NIS2 directive in France for DHH solutions that fall within the scope.

  • Evaluate risks, coordinate technical and organizational controls, and monitor remediation plans.

  • Be the primary point of contact with corporate governance for global and local teams.

  • Coordinate with Legal teams to anticipate and understand directive updates and coordinate associated actions.

  • Implement awareness actions and practical guides for users and project teams to reduce operational risks related to security.

Technical Skills:

  • Good knowledge of CRM, content management, BI/analytics, CX/customer engagement ecosystems, and DHH platforms.

  • Possesses solid IT project management skills and "Agile" methodologies.

  • Possesses good leadership skills and strong curiosity.

  • Possesses excellent interpersonal and change management skills, as well as the ability to manage ambiguity.

  • Knowledge of cybersecurity regulations.

  • Skills in program governance, risk management, and implementation of controls.

  • Ability to formalize business needs into technical requirements and manage testing/acceptance.

  • Has a fine knowledge of the economic model and the ecosystem of the pharmaceutical industry (particularly sales/promotion and marketing processes).

Desired Skills:

  • SCRUM MASTER or PMP certification.

  • Experience in deploying customized solutions/services or with the support of a vendor/service provider.

Required Degree, Experience, and Language Level:

  • Degree (University, Engineering School, etc.) at Master's level (Bac+5) in Computer Science, Engineering, or Information Technology, or a related field.

  • Minimum of 7 years of experience in managing and supporting Healthcare information systems.

  • Solid written and verbal communication skills, with a good command of English (B2/C1) and French (C1) to be an effective catalyst for change.

Required Skills:

Ability to Coordinate, Ability to Coordinate, Action Item Management, Benefits Management, Business Analysis, Business Consulting Services, Business Process Improvements, Compliance Policies, Cyber Security Standards, Cybersecurity Strategies, Data Protection, Governance Management, Government Regulation, Implementation Methodologies, Internal Auditing, Operation Risk Management, Privacy Regulations, Program Management, Regulatory Compliance Audits, Risk Assessments, Risk Avoidance, Security Awareness, Security Compliance, Security Practices, Stakeholder Relationship Management {+ 2 more}

Preferred Skills:

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Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

09/23/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

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