IT Support Analyst (m/f/d) – in Düsseldorf
Pinsent Masons is a leading international law firm headquartered in the UK. More than 1,800 lawyers work across locations in Europe, the Middle East, Asia, Australia, and South Africa. As an inclusive, diverse, and respectful firm, our actions toward our clients are guided by the principle "to make business work better for people." Furthermore, "Diversity & Inclusion" is a top priority for Pinsent Masons as an employer. In November 2024, the firm ranked 3rd in the iurratio Awards for Germany in this category.
We want to bring together highly motivated, creative, and empathetic people. Our colleagues work across locations worldwide and value personal exchange. A collegial and open atmosphere is firmly anchored in our firm's culture. Work-life balance is the foundation of true satisfaction, which is what makes excellent performance possible in the first place. That is why smart and flexible working is a matter of course for us.
Based in our Düsseldorf office, you will support our locations in Munich and Frankfurt through first-class on-site and remote support. In addition, you will provide remote support for our new location in Warsaw and travel there regularly – usually once a month – to assist with technical issues and support requirements on-site.
In this role, work is generally performed on-site at the office five days a week.
Your Tasks
·Ensuring the smooth operation and maintenance of all IT-related hardware and systems in day-to-day business
·Remote or on-site support for the rapid resolution of technical issues – primarily in Düsseldorf, but also in Frankfurt and Munich – for all employees, from partners to student assistants
·Configuration, updating, and support of laptops and mobile phones
·Resolution of system or software issues, including conference room equipment
·Leading IT onboarding and offboarding for new employees – with the goal of providing the best possible service and ensuring everyone is well-equipped and trained
·Close cooperation with other business operations teams such as Workplace Management, HR, Finance, and Business Development to ensure smooth processes and the best service for the lawyers
·Participation in project rollouts intended to drive transformative changes within the company
·Adherence to regular working hours of 40 hours per week in a rotating shift system (Monday to Friday), with flexible start times between 08:00 and 10:00 and end times between 17:00 and 19:00 – including a one-hour lunch break
Your Profile
·Fluent German and English skills
·Experience in an IT support role with direct customer contact, ideally in a corporate environment
·Strong customer orientation and the ability to communicate with stakeholders at all levels
·Troubleshooting skills for Windows 10/11, Office 2016+, Microsoft 365, laptops, iPhones, iPads, printers, and network devices
·Proficiency in ticket and service management systems
·Willingness to continuously develop technical skills.
Our Offer
·An open and highly collegial firm culture in an international environment
·Personal and comprehensive onboarding with 1:1 support from a buddy during the induction phase (and beyond)
·Travel expense reimbursement, employee discounts, JobRad, Wellpass, company pension scheme subsidy, paid leave for new parents
·The opportunity to volunteer for three days a year as part of a social commitment
·Up to 5 days of additional leave as part of "Carer Leave" for the care of children and close relatives
·Further education & training on hard and soft skills, locally and via our global network and mentoring
·Home office & workation
·Company doctor
·Firm and team events, such as Christmas parties, Wiesn visits, sports events, or get-togethers
What happens next?
As soon as your application has been submitted and reviewed, our recruiting team will contact you via email with the result.
We generally conduct two rounds of interviews for each advertised position, where you will have the opportunity to meet two members of the relevant team in each round.
The first round usually takes place virtually, and the second round is generally held in person at the office where the position is based.
However, we strive to remain flexible – depending on the requirements of the position or the candidate.
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