Do you want to change the world?
At Cabify, we believe a new form of urban mobility is possible. An ecosystem that allows for fewer private cars on the streets, more sustainable vehicles, and more efficient routes.
Cities where streets are designed by and for people, not for cars. Products and services that generate economic, social, and environmental value through sustainable and efficient mobility alternatives.
And it's not just that we believe in it; we work the magic to make it possible. If you share the same purpose with us, keep reading because… This is the place for you!
About the role:
As Head of Operations & Customer Experience, you will be responsible for leading one of the most strategic areas of the business in Peru, ensuring the highest standards of quality, efficiency, and experience for riders, drivers, and corporate clients, while enabling growth and profitability through the construction of new operational models.
We are looking for a profile with a strategic vision, an obsession with the customer, and the ability to lead teams and operations in dynamic, high-demand, and fast-growth environments.
How will you help us fulfill our mission?
You will be responsible for leading and evolving the Customer Operations & Customer Experience department, driving:
- The planning, structuring, and optimization of operations aligned with business objectives and the company roadmap
- The standardization and continuous improvement of internal processes, promoting efficiency and scalability
- Excellence in the experience of all our audiences: Riders, Drivers, Fleets, and Clients
- The strategy and execution of Customer Support, ensuring high levels of service and retention
- The construction of operational models and analytical frameworks that allow for agile decision-making
- Cross-functional coordination with local and global stakeholders
- The development of solid relationships with strategic partners and suppliers
- The leadership, development, and growth of high-performance teams
- Compliance with global standards and local regulations linked to operations
What are we looking for?
- Affinity with our principles
- Education in Engineering, Administration, or related fields. Postgraduate studies will be valued.
- Between 7 and 10 years of experience in Operations, Customer Experience, or related areas
- Experience leading multidisciplinary teams and complex structures
- Solid knowledge of operations, processes, continuous improvement, quality, and customer experience
- Experience implementing and optimizing high-impact operational processes
- A customer-centric profile, results-oriented, operating with ambition, agility, and accountability
- High analytical capacity and experience making data-driven decisions
- Critical thinking, strategic vision, and a business mindset
- Previous experience in startups, tech companies, or hyper-growth environments will be highly valued
- Financial knowledge and experience managing P&L will be considered a plus
- Knowledge and application of AI tools, automation, and process improvement. This will be considered a plus for the position.
Now for the good stuff:
We are a company full of happy and motivated people... and we don't want that to change! Here are some reasons why you will love being part of the Cabify family.
🏥Private health and oncology insurance 100% covered
💸Monthly credit to test our Cabify App
🤸Flexible schedule and way of working!
🎉Fun events to enjoy with your team
👩🏽🎓Personal and professional development programs
Join us!
Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of their background, gender, religion, orientation, age, or ability. Join us!