About the role
The SMB segment, small and medium-sized enterprises, is one of the main growth drivers of Cabify's B2B business.
We are looking for an analytical, curious person with an operational mindset to help us scale this segment more efficiently. The role combines operational monitoring of the segment, analysis of the acquisition funnel, and support in identifying portfolio growth opportunities.
You will work with real business data, commercial processes, and teams across different markets. This is not a passive support role: you will have progressive responsibility, space to propose improvements, and the opportunity to explore AI tools and automation applied to real Growth problems.
Mission
Help drive growth in the SMB segment by keeping the channel operations organized, understanding the funnel in depth, and turning data and insights into concrete improvements in conversion, efficiency, and growth.
What you will do
SMB Operations and processes
- Monitor the day-to-day of the segment: SLAs, data quality, and process compliance.
- Identify friction points, inconsistencies, and bottlenecks in the commercial process.
- Collaborate with sales, marketing, and operations teams to implement data-driven improvements.
- Document key processes: playbooks, metric definitions, and operational flows.
Funnel and data analysis
- Analyze SMB funnel conversion by channel, country, segment, or stage.
- Maintain and update recurring reporting.
- Detect patterns, deviations, and improvement opportunities from the data.
- Translate findings into clear, actionable recommendations for the business.
Growth, automation, and innovation
- Research opportunities to grow SMB: segments, markets, improvements, and acquisition efficiency.
- Explore AI tools and automation to accelerate analysis, prototype ideas, and scale learnings.
- Support the definition and monitoring of Growth experiments focused on conversion, activation, and efficiency.
Profile we are looking for
We are not looking for an expert profile. We are looking for a person with judgment, curiosity, autonomy, and a desire to learn quickly.
Essential:
- Final year of degree or master's in Business Administration, Engineering, Economics, Data, Business Analytics, or similar.
- Operational mindset: ability to understand processes, detect friction points, and propose solutions.
- Good data handling: solid command of Excel/Google Sheets and ability to analyze funnels.
- Curiosity and initiative to explore, test new tools, and seek answers.
- Clear, structured communication oriented toward business.
- Native Spanish or equivalent level.
Bonus points
- Knowledge of data handling, especially Tableau.
- Interest in AI, automation, or no-code tools.
- Experience with Salesforce or other CRMs is desirable.
- Intermediate English.
- Previous experience in operations, sales, startups, consulting, or business analysis.
How you will work
You will report directly to the Growth Senior Manager - SMB Global Lead and work with Sales, Marketing, Operations, Data, and Customer Support teams across markets such as Spain, Chile, Argentina, Colombia, and Peru.
You will have onboarding from day one on the key tools of the segment: dashboards, CRM, acquisition funnel, and commercial processes.
What you will gain
- Real experience in a strategic lever of B2B growth.
- Complete vision of the lifecycle of an SMB company in mobility.
- Practical learning in Growth, commercial operations, reporting, and business analysis.
- Space to experiment with AI and automation on real problems.
- Exposure to international teams and business decisions.