Company Description
Serasa Experian is Brazil's first and largest Datatech company. A leader in intelligence solutions for risk analysis and opportunity identification, with a focus on credit journeys, authentication, and fraud prevention. With cutting-edge technology, innovation, and top talent, we transform risk uncertainty into the best decisions, helping people achieve their dreams and companies of all sizes and segments to thrive.
We have 22,000 people operating in 32 countries, and every day we are investing in new technologies, talented professionals, and innovation to help all our clients maximize every opportunity. With corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is part of the FTSE 100 index.
Job Description
We are looking for a GPM Digital Transformation & AI Solutions responsible for leading the expansion and performance of our digital platform, encompassing modernization of the web platform, evolution of the Serasa Empresas app, integration of the conversational agent on WhatsApp, and launch of customer-facing solutions based on Agentic AI. The position will play a central role in defining long-term vision, developing advanced digital capabilities, and integrating product, technology, and business to accelerate growth, efficiency, and customer experience.
Qualifications
What we are looking for in you:
- Previous experience in digital product management, with exposure to digital channels (web/app) – experience with WhatsApp solutions will be a differentiator;
- Strong analytical capability and mastery of product metrics and financial results
- Experience leading teams and managing complex deliverables in an agile environment;
- Experience with high-scale products (preferably B2B) with solid knowledge of product frameworks (OKRs, discovery, prioritization, hypotheses, and experimentation);
- Experience with LLMs, intelligent agents, and emerging technologies;
- More than 5 years of experience, with a minimum of 2 years in the financial market.
Your main responsibilities will be:
Strategy and Direction
- Define and communicate the modernization strategy for web, mobile, WhatsApp, and AI, ensuring alignment with corporate objectives and business goals;
- Establish a roadmap with continuous deliverables, considering scalability, operational efficiency, and user experience;
- Evaluate technological trends, competition, and innovation opportunities.
Web Modernization and Serasa Empresas App
- Lead the technical and offering evolution of the channels, enabling continuous improvement in performance, usability, engagement, and retention, agnostic to payment/business models;
- Manage initiatives for new flows, features, and integrations, prioritizing business impact and operational efficiency.
Serasa Empresas Conversational Agent on WhatsApp
- Develop a strategic vision for the Agent focused on self-service, personalization, and monetization;
- Coordinate the roadmap, considering evolutions and integrations with other products/solutions.
Artificial Intelligence and Platform
- Identify and prioritize AI use cases that expand recommendation, personalization, efficiency, and revenue generation;
- Connect business and technology vision for testing, pilots, and implementation of AI models together with Product, Engineering, Data, and Platform teams;
- Ensure data governance, compliance, and scalability of solutions.
Leadership
- Lead, develop, and inspire multidisciplinary teams (Product, UX, Engineering, Data, Content), ensuring clarity of objectives, strategic alignment, and excellence in execution;
- Establish robust processes for roadmap, discovery, and prioritization, ensuring alignment between vision, technical capacity, and corporate objectives;
- Lead communication forums and decision-making, presenting vision, results, and risks, and articulating priorities with key areas;
- Promote a data-driven culture of experimentation and continuous improvement, ensuring high standards of quality and consistency across products and journeys;
- Create and implement individual development plans for PMs, reinforcing competencies in strategy, data analysis, communication, and business vision.
Additional Information
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's culture, centered on people, inclusive, and purpose-driven, is recognized by various awards — including World's Best Workplaces™ 2025 (Top 25 global by Fortune) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers website to understand why. Experian is also proud to be an employer that promotes equal opportunity and affirmative action. If you have any disability or need that requires accommodation, please let us know as soon as possible.
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