Location
Madrid (On-Site) - Global Finance Department
About Cabify
At Cabify, we work to transform urban mobility through technology, offering a more efficient, safe, and sustainable transportation alternative. Our international growth requires scalable financial processes that support business expansion while ensuring efficient working capital management and an excellent customer experience.
We are looking for a Global Collections Manager to lead Cabify's global collections strategy, drive cash generation, and standardize accounts receivable management processes across all markets where Cabify operates.
Role Purpose
Define, lead, and execute Cabify's global Collections strategy, maximizing the conversion of accounts receivable into cash, reducing delinquency, and continuously improving processes, customer experience, and operational efficiency through standardization, automation, and data analysis.
You will be responsible for coordinating the Collections function globally, working cross-functionally with Treasury, Accounting, B2B, Customer Experience, Product, Legal, and local finance teams.
Key Responsibilities
Global Collections Strategy
- Define the global collections management strategy aligned with the company's financial objectives.
- Design common policies, procedures, and standards for all countries.
- Ensure homogeneous management while respecting the regulatory and operational particularities of each market.
- Identify opportunities for continuous improvement in Collections processes.
Working Capital Management
- Maximize cash generation through efficient accounts receivable management.
- Reduce DSO (Days Sales Outstanding) and overdue balances.
- Minimize the risk of non-payment and the need for bad debt provisions.
- Prioritize collection actions based on financial impact.
Team Leadership
- Lead the global Collections team and functionally oversee local Collections teams.
- Develop talent and foster a culture based on accountability, collaboration, and continuous improvement.
- Define objectives, performance indicators, and development plans for teams.
- Promote the exchange of best practices across markets.
Relationship with Business Areas
Work closely with:
- Treasury
- Accounting
- FP&A
- B2B
- Customer Experience
- Operations
- Legal
- Product
- Local finance teams
to resolve incidents, improve processes, and accelerate the conversion of sales into cash.
Transformation and Continuous Improvement
- Drive initiatives to automate the collections process.
- Optimize communication flows with customers.
- Implement digital tools that improve team productivity.
- Lead Collections process transformation projects.
- Promote the use of artificial intelligence and advanced analytics to prioritize management and improve efficiency.
Reporting and Analysis
- Define and monitor key performance indicators for the area.
- Develop global dashboards.
- Analyze payment trends and customer behavior.
- Identify risks and propose action plans.
Risk Management
- Define escalation criteria for high-risk customers.
- Coordinate legal recovery processes when necessary.
Required Profile
Experience
- More than 5 years of experience in positions related to Accounts Receivable, Collections, or Order to Cash.
- Experience leading international teams.
- Experience in multinational companies or high-growth technology environments.
- Experience leading transformation and automation projects.
Technical Knowledge
- Comprehensive knowledge of the Collections process.
- Accounts receivable management.
- Working capital optimization.
- Knowledge of NetSuite ERP.
- Advanced Excel.
- Business Intelligence tools (Power BI, Looker, Tableau, or similar).
- Knowledge of automation and artificial intelligence solutions applied to Collections.
Competencies
- Team leadership.
- Strategic vision.
- Results orientation.
- Analytical capability.
- Stakeholder influence and management.
- Effective communication.
- Change management capability.
- Continuous improvement orientation.
- Customer service mindset.
This description reflects a global leadership role with both strategic and operational responsibility for collections management, aimed at maximizing cash generation, improving working capital, and building a homogeneous, scalable Collections function supported by data and automation.