Company Description
Serasa Experian is Brazil's first and largest Datatech. A leader in intelligence solutions for risk analysis and opportunities, with a focus on credit journeys, authentication, and fraud prevention. With cutting-edge technology, innovation, and the best talent, it transforms the uncertainty of risk into the best decision, helping people achieve their dreams and companies of all sizes and segments to prosper.
We have 22,000 people operating in 32 countries and every day we are investing in new technologies, talented professionals, and innovation to help all our clients maximize every opportunity. With corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is part of the FTSE 100 index.
Job Description
Projects help us drive transformations. The professional in this position should be a change agent who will strongly support the necessary changes for the company to achieve its objectives. Process is related to the journey, and means "to advance" or "to move forward", therefore, it is fundamental that we have well-structured processes to ensure the company's future. The professional in this position will help us reach new levels and always seek the best solutions!
Qualifications
What we are looking for in you:
- Complete higher education in Business Administration or related fields.
- Solid experience in the area of Processes, Projects, or PMO;
- Knowledge of agile methodology, process methodologies, and continuous improvement, such as PDCA, Kaizen, Lean Six Sigma, among others.
- Excellent communication, presentation, and conflict management skills
- Advanced English (constant contact with Global Team both by email and in meetings)
- Salesforce Admin Certification from Ranger Salesforce onwards (mandatory requirement)
- Development of executive reports
- Analytical Profile (ability to transform and interpret data into analyses that will support decision-making)
- Excellent Interpersonal Skills.
What will be your main responsibilities:
- Be an agent of transformation, enabling Sales needs into viable, scalable solutions and measuring gains for the company.
- Continuously improve sales processes;
- Optimize the use of tools and systems for the commercial team;
- Work on processes and projects with the objective of reducing the operational burden on salespeople and simplifying the sales process, from start to finish.
- You will be responsible for managing and conducting processes and projects involving Sales, ensuring alignment among the various stakeholders
- Identify improvement opportunities in current processes, considering productivity (time reduction), quality (error reduction), security (reduction of operational and legal risks), increased sales conversion, and business requirements
- You should map AS IS processes and build TO BE proposals, exploring the use of tools and systems, when applicable.
- Work on improving commercial processes, finding and addressing the root cause of identified problems;
- Manage multidisciplinary teams involved in process and project initiatives.
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and companies, in Brazil we have more than 4,000 people working in various teams and specialties. Here, each knowledge and diversity complement each other and you can work on what you love most, we are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, valuing well-being.
We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we were awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talents.
Experian Careers - Creating a better tomorrow together
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