Skip to main content
100 years and 71 days since the five-day weekRead the story
Experian logo
Experian

SME Account Executive

Auto-translated from Spanish · original: Ejecutivo de Profundización SME

5 day weekFortune 100 Best '26Onsite · Bogotá, Colombia

Company Description

Experian is a global data and technology company that creates opportunities for people and businesses around the world. We help redefine lending practices, discover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money.

We operate across a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industry segments.

We invest in people and cutting-edge new technologies to unlock the power of data. As an FTSE 100 company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters is in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Purpose of the role:

You will be responsible for managing assigned key accounts in the SMB segment. You must understand all processes, strategies, and decision-making, as your objective is to ensure success between the company and the account to conduct sales effectively and build long-term customer loyalty.

In addition to ensuring compliance, you are responsible for the assigned Revenue Recognition Budget.

Deliverables:

Develop commercial strategies and a set of solutions that meet the needs of your assigned accounts with high potential for deepening the SME segment.

Role Responsibilities:

  • Develop business relationships with decision-makers beyond the assigned department.
  • Have a panoramic view of the market that you use to develop prioritization plans based on potential by industry, investment history in services, and alignment with the solution portfolio.
  • Build high-value proposals with large-scale processes that include success cases and align with industry needs.
  • Resolve customer concerns regarding acquired plans, billing, rate cards, plan renewals, and/or plan changes for customer benefit. Post-sales service.
  • Conduct telemarketing to assigned SME segment accounts.
  • Record management in Salesforce, register cases in Bizagi, and follow up on solutions with the customer service team.
  • Indicate in BizagiGo the special processes to execute the databases, maintaining permanent communication with Experian's implementation and Batch areas.
  • Send and accompany the customer through the database upload process.
  • Review billing and product delivery to the customer.
  • Continuously support the customer in developing their business, expanding the service portfolio.
  • Identify compelling reasons why the customer should act with a high sense of urgency to invest in a solution like the one offered.
  • Understand the customer's value chain, their main market differentiators, as well as strategic challenges including competitor behavior.
  • Develop business relationships with decision-makers beyond the assigned department.

NOTE: THIS IS A TEMPORARY ROLE FOR 6 MONTHS

Qualifications

  • Degree in administrative or financial fields required.
  • Minimum 2 years in post-sales services, telemarketing, phone sales, in-person sales, and corporate customer account management.
  • Experience with products beyond credit cards.

NOTE: THIS IS A TEMPORARY ROLE FOR 6 MONTHS

Additional Information

Our uniqueness is that we celebrate what makes us different. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what really matters: DEI, work-life balance, development, authenticity, engagement, collaboration, wellbeing, reward and recognition, volunteering... and the list goes on. Experian's strong people-first approach has been recognized: Great Place To Work™ in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 stars), to name a few. Check out Experian Life on social media or our careers site to understand why.

Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a fundamental part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their whole selves regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have any disability or special need that requires accommodations, please let us know as soon as possible.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here