Become part of an iconic story:
TOMMY HILFIGER is one of the most recognised global lifestyle brands in the world and, since 1985, has welcomed and inspired consumers from every part of the world. Originally founded in New York and inspired by the vibrant spirit of Americana, the brand has created a modern vision of accessible luxury.
The TOMMY HILFIGER universe comprises the TOMMY HILFIGER and TOMMY JEANS brands, alongside a wide range of licensed product categories that extend the brand's lifestyle across generations, geographies, activities and occasions.
Tommy Hilfiger's global marketing approach and communication strategy draw inspiration from culture through the world of the F.A.M.E.S.: people, organisations and ideas that are courageously shaping the future of Fashion, Art, Music, Entertainment and Sport.
High-impact global campaigns, strategic partnerships and innovative initiatives with internationally renowned athletes, musicians and entertainment personalities are a constant source of energy and inspiration for the brand.
Immerse yourself in the world of TOMMY HILFIGER here!! ( YouTube, Instagram, TikTok)
Job Description
Be part of an iconic story.
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.
The Team
Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.
The Position
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Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
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Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
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Train and coach the team on standards, including customer service, product placement, and efficient time management.
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Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
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Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.
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Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
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Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
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Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
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Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
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Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyse trends and identify areas for enhancement.
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Provide recommendations for action based on the analysis of sales performance.
The Ideal Candidate
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Experience as Senior Sales Associate
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Preferably 1-2 years’ experience in similar role within structured environment
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Highly developed business acumen
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Ability to take a 'big picture' view of a situation
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Good communication and collaboration skills and abilities
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Highly detail oriented and organized in work
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Fluent in Italian and basic English.
Be valued.
At PVH, we recognise that our people are our greatest asset. That's why we prioritise health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.
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Balance – Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You’ll get the freedom to choose the hybrid setup and working hours that benefit you.
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Health & Wellbeing – wellbeing programmes, premium subscription to headspace, volunteering programmes.
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Develop – PVH University curates and delivers training programmes for you to continuously develop your professional and personal goals.
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Be at the forefront – stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
PVH - About us:
We are brand builders who bring passion and creativity to the growth of Calvin Klein and TOMMY HILFIGER, with the aim of making them the most desired lifestyle brands in the world and, at the same time, positioning PVH as one of the groups of brands with the best performance in the industry.
Guided by our values and supported by our global scale and international presence, we are helping to build a better future for fashion, working as one team with a shared vision and plan. This is the Power of Us, this is the Power of PVH+.
One of PVH's greatest strengths is our people. Our goal is to create a work environment where every individual is valued and every voice is heard. We are strongly committed to promoting an inclusive and diverse culture, in which everyone can feel welcome and belong. Find out more about our commitment to Inclusion & Diversity. here.
Salary range: €32.000,00-€44.000,00
Where required by applicable local law, PVH publishes base salary ranges for all positions in job advertisements in the EMEA area. These ranges reflect the salary band expected for the position at the time the advertisement is published.
Individual pay within the indicated band will be determined solely on the basis of objective and gender-neutral criteria, taking into account, among others, skills, responsibilities, effort required and working conditions. The indicated salary band does not in any way constitute a right to a specific salary within that range.
PVH undertakes to offer suitable employees a pay and benefits package that is competitive with the market and capable of meeting the diverse needs of our people. We also offer concrete professional growth opportunities, supporting each employee in building their own career path at PVH.
Unless otherwise stated, salary ranges refer to a full-time contract of 40 hours per week and will be pro-rated based on the working hours set out in the individual contract.
PVH Corp. and its subsidiaries ("PVH") promote equal opportunities and assess all candidates solely on the basis of their individual abilities and professional qualifications, without any discrimination based on race, ethnic origin, skin colour, sex, gender identity or expression, age, religion, nationality, citizenship, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected by applicable law.
In addition to complying with all applicable laws, PVH undertakes to ensure that the pay of all employees, present and future, is determined solely on the basis of work-related factors such as skills, abilities, educational background, quality of performance, experience and potential.