Become part of an iconic story:
TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands and has been welcoming and inspiring consumers everywhere since 1985. Originally founded in New York and inspired by the vibrant spirit of Americana, the brand has created a modern vision of accessible luxury.
The TOMMY HILFIGER universe includes the TOMMY HILFIGER and TOMMY JEANS brands, supported by a wide range of licensed product categories that extend the brand's lifestyle across generations, geographies, activities, and occasions.
Tommy Hilfiger's global marketing approach and communication strategy are inspired by culture through the world of F.A.M.E.S.: people, organizations, and ideas that are boldly shaping the future of Fashion, Art, Music, Entertainment, and Sport.
High-impact global campaigns, strategic partnerships, and innovative initiatives with internationally renowned athletes, musicians, and entertainers are a constant source of energy and inspiration for the brand.
Immerse yourself in the world of TOMMY HILFIGER here!! ( YouTube, Instagram, TikTok)
Job Description
Be part of an iconic story.
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.
The Team
Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.
The Position
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Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
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Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
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Train and coach the team on standards, including customer service, product placement, and efficient time management.
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Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
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Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.
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Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
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Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
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Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
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Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
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Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
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Provide recommendations for action based on the analysis of sales performance.
The Ideal Candidate
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Experience as Senior Sales Associate
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Preferably 1-2 years’ experience in similar role within structured environment
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Highly developed business acumen
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Ability to take a 'big picture' view of a situation
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Good communication and collaboration skills and abilities
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Highly detail oriented and organized in work
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Fluent in Italian and basic English.
Be valued.
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.
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Balance – Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You’ll get the freedom to choose the hybrid setup and working hours that benefit you.
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Health & Wellbeing – wellbeing programs, premium subscription to headspace, volunteering programs.
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Develop – PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.
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Be at the forefront – stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
PVH - Who we are:
We are brand builders who put passion and creativity at the service of the growth of Calvin Klein and TOMMY HILFIGER, with the goal of making them the most desired lifestyle brands in the world while simultaneously positioning PVH as one of the best-performing brand groups in the industry.
Guided by our values and supported by our global scale and international presence, we are helping to build a better future for fashion, working as one team with a shared vision and plan. This is the Power of Us, this is the Power of PVH+.
One of PVH's greatest strengths is our people. Our goal is to create a work environment where every individual is valued and every voice is heard. We are strongly committed to promoting an inclusive and diverse culture, in which everyone can feel welcome and belong. Find out more about our commitment to Inclusion & Diversity here.
Salary range: €32.000,00-€44.000,00
Where required by applicable local law, PVH publishes base salary ranges for all positions in job postings in the EMEA region. These ranges reflect the salary band intended for the position at the time of the posting.
Individual compensation within the indicated range will be determined solely on the basis of objective and gender-neutral criteria, taking into account, among other things, skills, responsibilities, required effort, and working conditions. The indicated salary range does not in any way constitute a right to a specific salary within the range itself.
PVH is committed to offering eligible employees a competitive compensation and benefits package that meets the diverse needs of our people. We also offer concrete professional growth opportunities, supporting each employee in building their career path at PVH.
Unless otherwise indicated, salary ranges refer to a full-time contract of 40 hours per week and will be pro-rated based on the working hours provided for in the individual contract.
PVH Corp. and its subsidiaries ("PVH") promote equal opportunity and evaluate all candidates solely on the basis of their individual skills and professional qualifications, without any discrimination based on race, ethnic origin, skin color, sex, gender identity or expression, age, religion, nationality, citizenship, sexual orientation, genetic information, physical or mental disability, military status, or any other characteristic protected by applicable law.
In addition to complying with all applicable laws, PVH is committed to ensuring that the compensation of all current and future employees is determined solely on the basis of work-related factors such as skills, abilities, educational background, performance quality, experience, and potential.