Become part of an iconic story:
TOMMY HILFIGER is one of the most recognized global lifestyle brands in the world and, since 1985, has welcomed and inspired consumers from every part of the world. Originally founded in New York and inspired by the vibrant spirit of Americana, the brand has created a modern vision of accessible luxury.
The TOMMY HILFIGER universe includes the TOMMY HILFIGER and TOMMY JEANS brands, complemented by a wide range of licensed product categories that extend the brand's lifestyle across generations, geographies, activities and occasions.
Tommy Hilfiger's global marketing approach and communication strategy draw inspiration from culture through the world of F.A.M.E.S.: people, organizations and ideas that are courageously shaping the future of Fashion, Art, Music, Entertainment and Sport.
Global campaigns of great impact, strategic partnerships and innovative initiatives with internationally renowned athletes, musicians and entertainment personalities are a constant source of energy and inspiration for the brand.
Dive into the world of TOMMY HILFIGER here!! (YouTube, Instagram, TikTok)
MISSION
Contributes to the achievement of the store's objectives, with a strong focus on store operations and customer experience. Oversees stockroom activities by coordinating the store's Stock Specialists and ensures an excellent customer experience through the performance and development of the Sales Associate team.
KEY RESPONSIBILITIES
Customer Experience
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Takes ownership of the Customer Experience in store, ensuring that all aspects of the selling ceremony are consistently delivered by the team.
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Monitors service standards and sets daily customer experience objectives.
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Contributes to creating a positive and engaging sales floor environment, fostering teamwork and collaboration.
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Analyses the impact of visual merchandising and product presentation on sales performance and KPIs.
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Manages customer returns, enquiries and complaints, ensuring an appropriate and professional resolution.
People
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Demonstrates a strong presence and expertise on the sales floor, ensuring the correct execution of the selling ceremony, service standards and product presentation.
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Keeps the team engaged and focused through ongoing performance feedback, maximizing every opportunity to connect with and convert customers.
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Maintains a strong awareness of store sales performance and implements actions to maximize results.
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Supports the Store Manager in setting quantitative and qualitative objectives for the team and monitors their achievement.
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Supports the Store Manager in selecting, motivating, developing and leading the team, with a particular focus on Sales.
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Ensures an effective onboarding experience for new hires.
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Ensures effective communication of company initiatives and key messages through daily briefings, product training and CRM activities.
Operations
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Ensures the correct execution of CRM activities and supports the achievement of customer conversion and retention targets.
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Oversees omnichannel selling activities, including OIS.
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Supports the Store Manager in assigning tasks and responsibilities to team members.
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Coordinates the stockroom team to ensure appropriate stock replenishment and the right product mix on the sales floor.
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Ensures that all necessary measures are in place to protect products, materials, fixtures and equipment both on the sales floor and in the stockroom.
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Manages end-of-season returns and product transfers.
Sales & KPIs
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Drives continuous improvement in KPIs and sales performance through effective coordination and coaching of the Sales team.
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Maximizes sales through analytical management of merchandise flow from the stockroom to the sales floor.
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Uses company reports and data to identify trends and develop actions and strategies to maximize sales.
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Conducts daily meetings and briefings to ensure team alignment, clear priorities and achievement of store objectives.
THE IDEAL CANDIDATE
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Preferably 1–2 years of experience in a similar role within a structured retail environment.
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Strong business acumen and commercial awareness.
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Ability to take a broad, "big picture" view while managing day-to-day priorities.
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Strong communication, interpersonal and collaboration skills.
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Highly organized, detail-oriented and able to manage multiple priorities.
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Fluent Italian and basic English.
PVH - About us:
We are brand builders who bring passion and creativity to the growth of Calvin Klein and TOMMY HILFIGER, with the goal of making them the most desired lifestyle brands in the world and, at the same time, positioning PVH as one of the groups of brands with the best performance in the industry.
Guided by our values and supported by our global scale and international presence, we are helping to build a better future for fashion, working as one team with a shared vision and plan. This is the Power of Us, this is the Power of PVH+.
One of PVH's greatest strengths is our people. Our goal is to create a work environment in which every individual is valued and every voice is heard. We are strongly committed to promoting an inclusive and diverse culture, in which everyone can feel welcome and belong. Learn more about our commitment to Inclusion & Diversity. here.
Salary range: €29.000,00-€38.000,00
Where required by applicable local law, PVH publishes base salary ranges for all positions in job postings in the EMEA area. These ranges reflect the salary band expected for the position at the time the job posting is published.
Individual pay within the indicated range will be determined solely on the basis of objective and gender-neutral criteria, taking into account, among others, skills, responsibilities, effort required and working conditions. The indicated salary range does not in any way constitute a right to a specific salary within the range itself.
PVH is committed to offering eligible employees a compensation and benefits package that is competitive with the market and able to meet the diverse needs of our people. We also offer concrete opportunities for professional growth, supporting each employee in building their own career path at PVH.
Unless otherwise specified, salary ranges refer to a full-time contract of 40 hours per week and will be pro-rated based on the working hours set out in the individual contract.
PVH Corp. and its subsidiaries ("PVH") promote equal opportunities and assess all candidates solely on the basis of their individual abilities and professional qualifications, without any discrimination based on race, ethnic origin, skin colour, sex, gender identity or expression, age, religion, nationality, citizenship, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected by applicable law.
In addition to complying with all applicable laws, PVH is committed to ensuring that the pay of all employees, present and future, is determined solely on the basis of work-related factors such as skills, abilities, education, quality of performance, experience and potential.