At Cabify we believe that a new form of urban mobility is possible. An ecosystem that allows for fewer private cars on the streets, more sustainable vehicles, and more efficient routes.
Cities where streets are designed by and for people, not for cars. Products and services that, through sustainable and efficient mobility alternatives, generate economic, social, and environmental value.
And it's not just that we believe in it, we work the magic to make it possible. If you share the same purpose with us, keep reading because… This is your place!
Position Mission
Your mission at Cabify will be to ensure operational excellence and continuous improvement of customer service through strategic analysis of indicators, quality sample control, and detection of improvement opportunities. Your role will be key to safeguarding the experience of users and drivers, ensuring that contacts are managed under the highest standards and that feedback translates into real optimizations of the platform's processes.
How will you help us fulfill our mission?
To do this, you will help us fulfill this mission by taking charge of:
- Analyzing, controlling, and reporting the main customer service management indicators in the market, making alerts and improvement opportunities visible in a timely manner.
- Being the point of support and close communication for the different actors in the teams.
- Developing the activities of assigned specific projects, ensuring their completion on time and as planned.
- Implementation of projects, processes, and operations related to customer service.
- Implementing continuous improvement actions in customer service.
- Automation of internal processes.
What are we looking for?
- Affinity with our principles.
- Education in Business Administration, Engineering, or related fields.
- Experience in process mapping and documentation.
- Experience in interdepartmental project management.
- Analytical, planning, and organizational skills.
- Good communication skills.
- Experience with Google Sheets or Excel.
- Knowledge of Tableau or Power BI.
- Knowledge of AI tools.
What do we offer?
We are a team full of happy and motivated people. Flexibility, good atmosphere, growth, and impact guaranteed! Cabify comes loaded with benefits for you to enjoy on your journey with us:
📝Permanent contract with competitive salary
🎟️Wellness bonus to use in healthcare or a variety of stores
🏝️22 days of vacation per year
🔋Recharge Day
🌍Flexible schedule and hybrid work model
🎉Fun events to enjoy with your team
💸Monthly credit to use in our Cabify App
🖥️Work equipment so you can develop all your talent