Your well-being, our mission. Join a company that makes the world healthier.
GET TO KNOW US
We are revolutionizing corporate well-being. Our platform connects employees from around the world to the best partners in physical exercise, mindfulness, therapy, nutrition, and sleep routines – all in one subscription. Based in New York with teams in Europe, North America, and South America, our mission is to make every company a well-being company.
We believe that work should be rewarding, inspiring, and balanced. Here, you'll find a team that values well-being, collaboration, and diverse perspectives, in a place where passion and creativity break boundaries to create real impact. Your contributions will help build a healthier world, for you and millions of people globally.
THE OPPORTUNITY
We are hiring a Customer Success Specialist to join our Customer Success team at Wellz in São Paulo!
+ Wellz Overview
Wellz by Wellhub is our corporate mental health platform, delivering measurable, science-based results for companies and their employees. By combining technology with human expertise, Wellz offers personalized journeys that include online therapy, group sessions, interactive content, and 24/7 expert chat support. Through data-driven insights and strategic dashboards, we also empower HR leaders to monitor well-being, increase engagement, and demonstrate ROI, making quality mental health support accessible and scalable.
This position is to join our Customer Success team in the Wellz business unit, responsible for managing and ensuring the growth, implementation, and health of our strategic corporate customer portfolios (medium and large-sized, focusing on accounts with 1,000 to 10,000 lives).
As a specialist, you will act as a trusted advisor for these accounts, managing complex workflows, preventing risks, and leading end-to-end contract renewal strategies. You will work closely with multiple internal teams to elevate our operational standards and consistently lead our clients to become reference success cases in the market.
YOUR IMPACT
- Lead the customer journey end-to-end: Take full responsibility for the account lifecycle, from contract receipt and analysis, strategic onboarding structuring and execution, robust customer base training for benefit adoption, to tracking success milestones and retention or renewal strategies.
- Orchestrate implementation strategies and workflow optimization: Design efficient processes for high-value corporate clients (1k to 10k lives), ensuring smooth integration and accelerating time-to-value.
- Strategic partnership with CS Core: Work in synergy with the CS Core team (Wellhub) to synchronize integration timelines, mitigate implementation risks, and simplify multi-departmental deliverables.
- Co-create high-impact projects: Develop customized solutions together with internal departments, leveraging real customer feedback to continuously mature and refine operational workflows.
- Drive revenue and portfolio expansion: Proactively identify and execute strategic upselling and cross-selling opportunities within accounts under your management.
- Ensure net revenue retention: Protect revenue through predictive risk modeling, early threat identification, and execution of robust churn mitigation plans.
- Lead contract renewals and complex negotiations: Consistently maximize the value of each account, transforming successful implementations into marketable and reference success cases.
- Live the mission: Inspire and empower others by prioritizing your own well-being and that of your colleagues. Create a supportive environment where everyone feels comfortable taking care of themselves and finding work-life balance.
WHO ARE YOU
- Experience and Commercial Maturity: Experienced Customer Success professional managing mid-market accounts, large enterprises, or highly strategic customer portfolios in a consultative manner.
- Data Vision and Metrics: Deep practical knowledge in analyzing account health indicators (Health Score), generating strategic metrics reports, and ability to translate raw usage data into action plans of real value for the customer.
- Data Tools Knowledge: Comfort with usage data analysis; experience with Metabase is a strong differentiator, but similar and equivalent experiences with tools like Tableau are also highly considered.
- CRM Experience: Knowledge of Pipedrive CRM is a strategic differentiator of great value. Clarity and ease in organizing customer data in similar systems like Salesforce or Sensedata is also considered.
- Excellence in Communication and Negotiation: Ability to negotiate customized workflows with autonomy, manage customers' tactical needs day-to-day, and pivot contract strategies flexibly, ensuring alignment with business objectives.
- Results and Contract Process Orientation: Proven track record of resilient performance in complex, high-value contract renewals and recurring revenue expansion (MRR). Knowledge of contract analysis and handling of electronic signature tools (such as DocuSign) are highly desirable.
- English Language (Differentiator): English proficiency is considered an important differentiator for the position due to Wellhub's global organizational structure (although it is not a requirement for direct service to national accounts on a day-to-day basis).
- Multi-departmental Collaboration: Proactive and collaborative profile, capable of working cross-functionally with different internal teams.
- Hybrid Model: Availability for hybrid work in São Paulo (with presence required at the office every Wednesday).
Even if you don't match 100% of the job requirements, apply! We'll be delighted to receive your application and analyze your fit with our team. Just remember that prior Customer Success experience and analytical data vision are mandatory for this specific role.
WHAT WE OFFER YOU
We create a work environment for you to thrive in all dimensions of your life. We do this through thoughtfully designed benefits, resources for emotional well-being, and a culture that empowers each person to truly connect with their role here and own it, while balancing it with their own well-being.
Our flexible benefits program helps you customize them according to your needs!
Our benefits include:
WELLHUB: Free Gold+ plan with access to thousands of gyms and studios, digital fitness programs, and online resources for meditation, nutrition, mental health support, sleep routines, and more. You can also add up to 3 family members to your plan, ensuring that those who matter most to you have access to well-being.
WELLZ: A unique and comprehensive mental well-being resource. Wellz offers personalized journeys that combine weekly cognitive-behavioral therapy sessions (52 per year) and on-demand content.
HEALTH AND CARE: Health plan, dental plan, and life insurance.
FLEXIBLE WORK: With a work regime that prioritizes flexibility, we offer hybrid and remote positions, so you have the freedom to work in the way that works best for you. The work model for this specific position can be discussed with the recruiter and leadership. When you join Wellhub, you can also use our home office reimbursement to set up your home office!
FLEXIBLE SCHEDULE: Flexibility is not limited to where we work – it also includes being able to shape how and when we work. In partnership with your leaders, employees set their schedules to align with different time zones, each team's needs, and personal routines.
PAID TIME OFF: Disconnecting and recharging is very important. That's why we offer vacation after 6 months of work + 3 days off per year + 1 day off for each year at the company (adding up to 5 days) + 1 day off in your birthday month!
PAID PARENTAL LEAVE: Welcoming a new family member is one of life's most special moments. We want every employee to be truly present and enjoy this family time. That's why we offer 100% paid parental leave to all new parents. Those who give birth also have the right to extended leave (Empresa Cidadã) and an adjustment period (ramp-back), during which they can work part-time until they adjust to the new routine.
PROFESSIONAL DEVELOPMENT: Access global learning platforms, participate in interactive sessions, build your personalized development map, and explore our internal opportunities. Here, we focus on continuous learning and feedback to support your journey toward success – both personal and professional.
CULTURE: You'll join a team of dedicated people who come together to break boundaries, support one another, and create lasting impact on corporate well-being. We win together, cultivating relationships of trust through transparent communication and a culture where every perspective matters. Learn more about our values and culture.
To learn a bit more about life at Wellhub: Follow our pages on Instagram @lifeatwellhub and LinkedIn!
Diversity, Equity, Inclusion, and Belonging @ Wellhub
We seek to create a collaborative, welcoming, and inclusive environment where everyone feels they belong.
Wellhub is an employer committed to promoting equal opportunities. All qualified applicants will be equally considered without discrimination based on race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, nationality, veteran status, or any other basis covered by applicable law.
Our commitment to inclusion also extends to how we recognize and compensate our employees. We are proud to be a Syndio Fair Pay Certified company, a certification that reflects our continued dedication to fair and equitable compensation practices across our global team. Read more here.
Questions about how we handle your personal data? Check our Job Applicant Privacy Notice.
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