Company Description
Most people in Denmark know us for RKI, but our role extends far beyond that. Experian is a global data tech company and one of the world's leading providers of data, analytics, and software within credit, risk, and decision support. We help businesses make better decisions and create solutions that make a real difference for both customers and society.
In the Nordic region, we have around 120 colleagues, of which approximately 70 work at our office in Østerbro, Copenhagen.
Job Description
Would you like a role where customer service, responsibility, and development go hand in hand?
As a Customer Service Representative at Experian, you will become part of an engaged team where high service quality is combined with improvements, automation, and collaboration across the organization. The role is therefore more than classic support. You will be an important part of the customer experience and at the same time have the opportunity to contribute to how we work smarter and better.
Your tasks:
You will have a day-to-day role with variety and responsibility, where you will, among other things:
- handle and resolve customer cases via email and phone from first contact until the case is closed
- guide customers in the use of our applications and services
- coordinate and follow up on more technical cases in collaboration with 2nd line support
- work with contract management and customer vetting in connection with sales processes
- ensure correct assignment and administration of user access
Beyond the daily operations, you will also have the opportunity to contribute to improvements and development in the team. This could, for example, be:
- identifying opportunities for process optimization and helping to translate them into concrete improvements
- spotting potential for automation and developing ideas together with relevant specialists
- contributing to documentation and knowledge sharing in the team
- participating in ad hoc projects across teams and countries
Qualifications
Who are you?
You thrive in a role with many contact points, take responsibility for your tasks, and are motivated by finding good solutions for customers.
We imagine that you:
- are service-minded, professional, and positive in dialogue with customers
- maintain an overview and work in a structured manner, even when cases are complex
- speak and write fluent Danish and have a high level in both written and spoken English
- learn new systems quickly and enjoy working in a day-to-day environment with multiple different platforms
- are curious about technology and interested in how AI and new tools can support a more efficient day-to-day
- thrive in collaboration with others and actively contribute to a good working environment
- are motivated by both professional development and a day-to-day with high pace, good humor, and community
Additional Information
We offer:
At Experian, you will become part of a strong customer service team with six engaged colleagues and a function with great visibility in the organization.
You can, among other things, look forward to:
- good opportunities for both professional and personal development
- opportunity to work on exciting projects alongside operations
- social events and running club
- great canteen facilities and shared breakfast on Fridays
- flexibility and opportunity for remote work
- pension and health insurance
- a culture focused on well-being and work-life balance
If you have questions about the position, you are welcome to contact Customer Service Team Lead Catrine Genesteix at tel.: 20 42 46 56
Experian Careers - Creating a better tomorrow together
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