Our bank is a subsidiary of the Italian Intesa Sanpaolo Group. As a universal credit institution and one of the key players in the domestic financial market, we have more than 45 years of experience. We continuously seek innovative, customer-tailored solutions, and our colleagues are active participants in this process. If an international background is important to you, a friendly and pleasant atmosphere, and a workplace where your development and well-being receive genuine attention, don't wait any longer!
Tasks you will become an expert in:
- Planning and implementing CRM programs, campaigns, and customer journeys aimed at increasing customer value.
- Supporting and adapting Intesa Sanpaolo's domestic and international CRM projects.
- Developing and implementing data-driven CRM solutions (e.g., next best offer, customer segmentation, churn models).
- Preparing CRM presentations for CIB Bank's senior management and international stakeholders.
- Participating in domestic and international innovative customer experience and digitalization projects.
- Analyzing customer data, generating insights, and incorporating them into business decisions.
- Developing customer segmentation models, campaign strategies, and lifecycle-based communications.
- Measuring the business impact of campaigns and CRM activities (e.g., conversion, customer value, retention).
- Defining business requirements for CRM systems and coordinating their development (e.g., campaign management tools).
- Creating and developing end-to-end CRM processes for efficient customer service.
- Working closely with other departments (marketing, digital, IT, product development) to achieve strategic goals.
- Continuously monitoring and analyzing competitors' CRM and customer experience solutions.
- Providing professional support and development to junior and mid-level colleagues in the CRM area.
This role is for you if you:
- Have 5-10 years of professional experience.
- Communicate confidently in Hungarian and English.
- Have excellent analytical skills.
- Possess high-level mathematical, statistical, and corporate finance knowledge.
- Are familiar with banking products and the local banking sector.
- Approach tasks with an innovative mindset.
- Appreciate the home office option.
- Are confident in MS Office.
- Have user-level SQL programming knowledge.
- Value working with professionally excellent colleagues.
Advantages:
- You have banking CRM experience.
- You have a sales mindset.
- You have Python, SAS programming, and MS Copilot prompting knowledge.
We value your talent:
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We provide an annual gross 500,000 HUF cafeteria allowance, which you can use for practically all well-known benefits.
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After the probationary period, you will have the opportunity to take out an interest-free housing loan.
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We support your physical and mental well-being:
- We provide health insurance services.
- Thanks to our parent bank, in case of serious illness, you receive a free second medical opinion and treatment by international medical specialists.
- Psychological counseling through the Expert Help Program.
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Support for summer camps.
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Banking and partner discounts on purchases and other services.
Join us because:
- You will have secure employment at the Hungarian subsidiary of an international banking group.
- With your colleagues, you will find solutions to every problem, as a supportive community is fundamental to us.
- We value your professional development, which is why we offer a wide range of training programs to all employees.
- We enrich everyday life with online and in-person programs.
Would you like to learn more about what it's like to work here on a daily basis? Visit our Career Portal as well!
Be a CIB employee and find your place!