Azar Business Operation Team
We are a team responsible for the smooth operation and business growth of the Azar service provided to global users. Our core mission is to increase user engagement and revenue by leveraging various operational levers such as in-app currency, products, campaigns, and CRM. We also proactively identify and resolve business challenges. All team decisions are data-driven, and we actively utilize data analysis and insights throughout the entire process from problem definition to strategy development and execution.
Responsibilities
- Manage all communication channels and content for Azar users (all channels excluding customer support: pop-ups, banners, in-app notification center, push notifications, emails, etc.)
- Establish and execute CRM strategy roadmaps to improve key service metrics (engagement, retention, revenue, etc.)
- Collaborate with the product analytics team to closely analyze each funnel in the user journey and develop improvement plans
- Create user messages for each segment and conduct risk reviews to optimize the User Journey
- Execute the CRM roadmap through collaboration with the development team and improve through iteration
- Improve the internal CRM system through collaboration with the development team
Requirements
- Experience in mobile service operations (customer support, CRM, content operations, etc.)
- Ability to design CRM campaigns according to User Lifecycle and analyze results
- Understanding of key service metrics and problem-solving ability (problem definition, logical reasoning, identifying improvements, data analysis, etc.)
- Strong communication and collaboration skills
- Ability to communicate in written English
Preferred Qualifications
- Minimum 2+ years of experience in startup/IT-related industries
- Experience with CRM tools (e.g., Braze)
- Experience collaborating with multinational colleagues in English
- Proficiency in SQL
Hiring Process
- Employment Type: Full-time
- Hiring Process: Document screening > Recruiter Call > 1st Interview > 2nd Interview > Final Offer (* The hiring process may be added or modified as needed.)
- Application Materials: Detailed career-based resume in Korean or English (PDF) in any format
If any false information is found in the submitted materials or if there are grounds for disqualification under applicable laws, the hiring may be cancelled. If necessary, additional screening and document verification may be conducted beyond the hiring process previously announced. Veterans are given preferential treatment in accordance with applicable laws. If you are eligible, please notify us at the time of application and submit supporting documents upon hiring. When applying for positions hired by Hyperconnect, this Privacy Policy applies to the processing of personal information: https://career.hyperconnect.com/privacy
#HPCNT