Azar Global Business Operation Team
We play a key role in identifying and solving various business issues for global service operations. Our team operates based on data, leveraging data analysis and insights throughout the entire process from establishing business strategies to their execution to support decision-making. We align the growth direction of the entire team and contribute to enabling the organization to effectively solve problems and achieve continuous growth.
Responsibilities
- Manage all communication channels and content for Azar users (all channels excluding customer service such as pop-ups, banners, in-app notification center, push notifications, emails, etc.)
- Establish and execute CRM strategy roadmaps to increase key service metrics (engagement, retention, revenue, etc.)
- Collaborate with the product analysis team to closely analyze each funnel in the user journey and establish improvement plans
- Write user messages for each segment for optimal User Journey and conduct risk reviews
- Execute the CRM roadmap through collaboration with the development team and improve through iteration
- Improve internal CRM systems through collaboration with the development team
Requirements
- Experience in mobile service operations (CS, CRM, content operations, etc.)
- Ability to design CRM campaigns according to User Lifecycle and analyze results
- Understanding of key service metrics and problem-solving ability (problem definition, logical reasoning, deriving improvements, data analysis, etc.)
- Smooth communication and collaboration skills
- Ability to communicate in written English
Preferred Qualifications
- At least 2 years of experience in startup/IT-related industries
- Experience with CRM tools (e.g., Braze)
- Experience working in English with multinational collaborators
- Proficiency in SQL
Hiring Process
- Employment Type: Full-time
- Hiring Process: Document screening > Recruiter Call > 1st interview > 2nd interview > 3rd interview > Final offer (* The screening process may be added or changed if necessary.)
- For document screening, individual guidance will be provided only to successful candidates.
- Application Materials: Detailed career-based resume in Korean or English in free format (PDF)
If there are false statements in the submitted materials or if there are grounds for disqualification from providing work under relevant laws, the hiring may be cancelled. If necessary, additional screening and document verification may be conducted beyond the hiring process previously announced. Veterans are given preferential treatment in accordance with applicable laws and regulations. If you are eligible, please notify us when applying and submit supporting documents at the time of hiring. When applying for positions hired by Hyperconnect, this Privacy Policy applies to the processing of personal information: https://career.hyperconnect.com/privacy
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