Company Description
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in diverse markets, including financial services, healthcare, automotive, agribusiness, insurance, and others. Experian invests in people and cutting-edge technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's people-centered, inclusive, and purpose-driven culture is recognized by numerous awards — including World's Best Workplaces™ 2025 (Top 25 global by Fortune) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers website to understand why. Experian is also proud to be an employer that promotes equal opportunities and affirmative action.
Job Description
About the opportunity
We are looking for someone to work in the SME Customer Acquisition team, contributing both to sustaining commercial operations and implementing new demand generation initiatives.
This position will be responsible for supporting sales operations, ensuring the execution of essential processes for the commercial team's day-to-day activities, and leading projects aimed at evolving digital customer acquisition fronts. We are looking for someone organized, committed, analytical, and with initiative to propose improvements, always seeking greater efficiency and scalability for the operation.
Main responsibilities
- Perform activities that support the day-to-day commercial operations, ensuring quality, organization, and process compliance.
- Interact daily with sales teams to support operational demands, clarify processes, and contribute to problem resolution.
- Act as a focal point between Customer Acquisition and partner areas, promoting alignment and monitoring deliverables.
- Participate in implementing new demand generation fronts for the SME segment, supporting the implementation of processes, workflows, and integrations.
- Conduct integrations with partner suppliers responsible for new prospecting and customer acquisition fronts.
- Manage suppliers, monitoring deliverables, schedules, indicators, and improvement opportunities.
- Work together with Marketing, Commercial Operations, Technology, BI, and other partner areas to ensure project execution.
- Identify improvement opportunities in commercial processes, proposing solutions that increase operational efficiency and scalability.
- Support process automation initiatives and the use of Artificial Intelligence for productivity gains.
- Document processes, monitor implementations, and contribute to standardization and governance of initiatives led by the area.
Requirements
- Experience in roles with interface between business and operations areas.
- Experience with project management and monitoring.
- Knowledge or experience with CRM tools, preferably Salesforce.
- Ability to organize processes and manage multiple demands simultaneously.
- Good communication and ease of relationship with different audiences.
- Ability to work collaboratively and with a sense of priority.
- Knowledge of Excel or Google Sheets.
It will be a differential
- Knowledge of Artificial Intelligence tools applied to productivity.
- Experience with Salesforce or other CRM tools.
- Knowledge of Power BI or data visualization tools.
Profile we are looking for
- Organization and discipline in executing activities.
- Proactivity and sense of ownership.
- Commitment to deliverables and deadlines.
- Ease of working in teams and building relationships with different areas.
- Curiosity to learn, test new solutions, and propose improvements.
- Adaptability to work in a dynamic and constantly evolving environment.
Qualifications
- Degree in Business Administration, Production Engineering
- Knowledge or experience with CRM tools, preferably Salesforce
- Knowledge of Excel
Additional Information
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in diverse markets, including financial services, healthcare, automotive, agribusiness, insurance, and others. Experian invests in people and cutting-edge technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's people-centered, inclusive, and purpose-driven culture is recognized by numerous awards — including World's Best Workplaces™ 2025 (Top 25 global by Fortune) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers website to understand why. Experian is also proud to be an employer that promotes equal opportunities and affirmative action.
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