Company Description
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and in new advanced technologies to unleash the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's culture, centered on people, inclusive and driven by purpose, is recognized by various awards, including World's Best Workplaces™ 2025 (Fortune Global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian also takes pride in being an employer that promotes equal opportunity and affirmative action.
Job Description
The Mid-Level Production Systems Analyst (Data Analyst II) will be responsible for the support and operation of production processes, handling service requests, monitoring environments, verifying processing runs, and executing operational procedures. The role will work autonomously in analyzing and resolving incidents, identifying root causes, and implementing improvements, contributing to the stability and quality of services.
The role will also be responsible for interacting with internal and external clients through Jira, Microsoft Teams, and email, ensuring proper follow-up of requests and effective communication of the solutions adopted.
Experience with Linux, Shell Script, MySQL, ITIL, and change management is expected, along with knowledge of root cause analysis and quality management. The area holds ISO 9001 certification, with standardized processes and periodic audits, requiring rigor in executing procedures and commitment to continuous improvement.
We are looking for an analytical, proactive, collaborative professional with good communication skills and a focus on results, able to act as a technical reference and contribute to the operational excellence of the team.
Qualifications
- Good communication skills (spoken and written)
- Intermediate knowledge of the Linux operating system at the command prompt
- Basic knowledge of SQL language
- Initiative and proactivity
- Sense of urgency
- Critical thinking and interpretation of messages for ticket categorization
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future by expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in various teams and specialties. Here, every skill and diversity complements each other, and you can work on what you love most. We are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, valuing well-being.
We are truly committed to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is externally recognized through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, and we are recognized as one of the best companies for young professionals and have a 4.6 rating on Glassdoor. Each recognition tells us we are on the right path, providing an increasingly better work environment for our talent.
Experian Careers - Creating a better tomorrow together
Find out what it's like to work for Experian by clicking here