Company Description
Experian is a global data and technology company that powers opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's people-centric, inclusive, and purpose-driven culture is recognized by numerous awards—including World’s Best Workplaces™ 2025 (Fortune's Top 25 global) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an equal opportunity employer and an affirmative action employer.
Job Description
The Mid-level Production Systems Analyst (Data Analyst II) will be responsible for the support and operation of production processes, handling tickets, monitoring environments, verifying processing, and executing operational procedures. You will act autonomously in the analysis and resolution of incidents, root cause identification, and implementation of improvements, contributing to the stability and quality of services.
You will also be responsible for interacting with internal and external clients via Jira, Microsoft Teams, and email, ensuring proper tracking of requests and effective communication of the solutions adopted.
Experience with Linux, Shell Script, MySQL, ITIL, and change management is expected, as well as knowledge of root cause analysis and quality management. The department holds ISO 9001 certification, with standardized processes and periodic audits, requiring rigor in the execution of procedures and a commitment to continuous improvement.
We are looking for an analytical, proactive, and collaborative professional with good communication skills and a focus on results, capable of acting as a technical reference and contributing to the team's operational excellence.
Qualifications
- Good communication (spoken and written)
- Intermediate knowledge of using Linux OS via command prompt
- Basic knowledge of SQL language
- Initiative and proactivity
- Sense of urgency
- Critical thinking and interpretation of messages for ticket categorization
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future by expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in diverse teams and specialties. Here, every skill and diversity complements each other and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with their personal commitments and interests, prioritizing well-being.
We are dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talent.
Experian Careers - Creating a better tomorrow together
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