The Role:
The Associate Director of Estates Commercial will provide strategic leadership and end to end operational management of the University's commercial services portfolio - catering, retail, bars, hospitality, conference & events, venues and delivered catering. Ensuring safe, compliant, customer centred and financially sustainable services that enhance the experience of students, staff, visitors and external clients.
You Will:
- Lead the strategic direction of all Operations Commercial services lines, setting a clear vision, service standards, SLA's and KPI's that support income growth, customer satisfaction and value for money.
- Own the commercial strategy and P&L for catering, retail, bars, conferences & events, venues and delivered catering; deliver agreed revenue, contribution and cash targets.
- Develop brand, menu, merchandising and venue strategies aligned to audience needs and the University's values and reputation; lead demand generation for conferencing and venue hire.
- Negotiate, procure and manage commercial relationships with our inhouse catering vehicle UMC Ltd., and our partnerships, franchises, supplier frameworks and concession arrangements; ensure robust contract management and performance review.
- Lead multimillion pound operational budgets and capital programmes for outlets and venues; deliver accurate forecasting, cost control, stock integrity, cash controls and productivity gains.
You Will Bring:
- Extensive senior leadership in complex, multi-site commercial operations (hospitality, catering, retail, events, venues) with accountability for significant revenue and cost budgets.
- Proven delivery of service transformation, brand/offer development, and measurable improvements in financial and customer outcomes.
- Advanced financial acumen (forecasting, pricing, margin management, capital appraisal); data driven decision-making; contract negotiation and supplier/partner performance management.
- Excellent stakeholder engagement, negotiation and presentation skills; ability to influence at senior levels internally and externally, including partners and regulators.
Why Join Us:
This is an opportunity to shape the future direction of Estates & Facilities. You will play a pivotal role in delivering transformational change across a major estate, helping to build a digitally enabled, sustainable and high performing organisation that supports the University's Manchester 2035 strategy.
What will you get in return:
- Fantastic market leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays.
- Additional paid closure over the Christmas period.
- Local and national discounts at a range of major retailers.
Interviews for this role will take place in July. We reserve the right to close the role early if a high volume of applications are received.
Please see the link below for a Candidate Pack which contains the person specification criteria. For informal enquiries please contact the Talent Attraction Team [email protected].