The George Washington University Dining Services oversees all food operations on the Foggy Bottom and Mount Vernon campuses. The Assistant Director, Dining Services is a key member of the GW Dining Services team, responsible for overseeing a third-party-operated dining program. In collaboration with team members and campus partners, this position plays a critical role in assessing program performance and enhancing the customer experience in on-campus dining.
The Assistant Director will guide strategic planning, oversee a robust kitchen equipment maintenance program, and work closely with students, faculty, and staff to identify areas for improvement. This role will develop strategies to enhance the dining atmosphere and overall experience. The Assistant Director serves as the primary liaison for the dining contractor, ensuring contract compliance and addressing performance issues. In the absence of the Executive Director of Dining Services, the Assistant Director will assume leadership for the unit.
Primary Responsibilities include:
- Monitor the contractor's adherence to contract terms, service level agreements, and compliance with health, safety, and food service regulations.
- Address performance issues, drive service improvements, and support the Executive Director in contract negotiations.
- Builds strong relationships with students, faculty, and staff to gather feedback, enhance dining experiences, and address concerns effectively.
- Analyze financial reports, meal plan participation data, and operational metrics to provide insights and support the Executive Director in data-driven decision-making.
- Implement dining initiatives, advance sustainability efforts, and drive continuous program enhancements in alignment with university goals, in collaboration with the Executive Director.
- Conduct audits, campus walkthroughs, and feedback sessions to ensure high-quality service and maximize customer satisfaction.
- Collaborate with the contractor to enhance sustainability initiatives, implement waste reduction programs, and integrate emerging dining trends and technologies.
- Manage and oversee the kitchen equipment maintenance program to ensure efficient operations and compliance with safety standards.
- Establish and lead two Advisory Boards to improve customer experience.
- Student Advisory Board: Engages on-and off-campus students to gather feedback and improve dining services.
- Faculty/Staff Advisory Board: Involves meal plan holders and non-holders to identify growth opportunities and better accommodate stakeholder needs.
Campus Liaison for Key Programs: Representative for GW Dining, coordinating with Admissions (Inside GW), Orientation, and Summer Programs to ensure seamless dining services and exceptional support for their needs.
Strategic Planning & Policy Development: Collaborate with the Executive Director on strategic planning, policy development, business plan implementation, financial oversight, and comprehensive dining program management.
Capital Budgeting Leadership: Oversee the annual capital budgeting process, ensuring effective resource allocation to support operational priorities, infrastructure improvements, and long-term growth initiatives. Building an Award-Winning Culture: Foster a positive, innovative, and customer-focused dining environment that drives excellence and employee engagement.
Contractor Performance Monitoring: Cultivate a positive, innovative, and customer-centric dining culture that promotes service excellence, employee engagement, and continuous improvement.
Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.