Company Description
Serasa Experian is Brazil's first and largest Datatech company. A leader in intelligence solutions for risk analysis and opportunities, with a focus on credit journeys, authentication, and fraud prevention. With cutting-edge technology, innovation, and the best talent, it transforms risk uncertainty into the best decision, helping people achieve their dreams and companies of all sizes and segments to thrive.
We have 22,000 people operating in 32 countries and every day we are investing in new technologies, talented professionals, and innovation to help all our clients maximize every opportunity. With corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is part of the FTSE 100 index.
Job Description
Act as a technical focal point between clients, Product team, and internal areas, ensuring excellent service with in-depth technical analysis, product expertise, and active participation in continuous improvement of processes and solutions, including diagnostics at code, data, and integration levels.
Qualifications
What we're looking for in you:
- Ongoing or completed degree in Systems Analysis and Development, Computer Science, or related fields
- Solid knowledge in: SQL / MySQL, REST API Structure, Code reading and understanding
- Experience with management and documentation tools: Jira and Confluence
- Strong process orientation, organization, and continuous improvement
- Excellent analytical skills and logical reasoning
- Clear, objective communication oriented toward problem-solving
Responsibilities:
- Provide specialized technical support to internal and external clients, analyzing incidents, system errors, and product questions, working closely with logs, databases, and integration flows;
- Analyze failures at a technical level, including: database queries (SQL), payload validation, log analysis, API behavior, and services;
- Support the Product team with technical inputs, impact analyses, customer feedback, and identification of improvement or correction opportunities;
- Participate in technical triage of bugs vs. improvements, collaborating with development squads;
- Register, track, and manage technical requests through management tools (Jira), ensuring technical clarity and traceability;
- Document processes, flows, business rules, integrations, and technical solutions in Confluence;
- Actively contribute to the standardization and evolution of technical support and service processes;
- Work collaboratively, acting as a technical link between areas.
Differentials:
- Knowledge or experience with Elastic / Elasticsearch (queries, filters, data and event analysis);
- Knowledge in: PHP, JavaScript, Vue.js, Golang
- Experience in product teams, technology, or agile environments;
- Previous experience in technical support, specialized service, or technical operations areas;
- Experience with production incident analysis.
Behavioral profile:
- Analytical, technical, and data-driven mindset;
- Proactivity in identifying problems, bugs, and improvement opportunities;
- Ability to navigate between technical, product, and process perspectives;
- Organization, sense of priority, and attention to detail;
- Commitment to quality, operational efficiency, and customer experience.
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and companies, in Brazil we have more than 4,000 people working in diverse teams and specialties. Here, every knowledge and diversity complement each other and you can work on what you love most. We are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, prioritizing well-being.
We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we were awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, and we are recognized as one of the best companies for young professionals with a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talent.