Do you want to change the world?
That's what we do at Cabify. Our goal is to make cities better places to live by improving the mobility of the people who live in them, connecting passengers and drivers with just the tap of a button. One day cities may be places where no one needs a private car, but we still have a long way to go… will you join us?
Founded in 2011, we have become Spain's first 'unicorn'. Our headquarters is in Madrid, but we are currently present in 38 cities across Spain and Latin America. And every month more people join our international team full of passionate, brilliant, and talented people eager to challenge the "status quo".
But no matter how fast we grow or how big we become, we want to maintain our 'start-up' spirit. We are a confident, energetic, professional, and charismatic team, and we are proud of doing things right. We like to think of ourselves as an ethical and innovative technology company that has created a business where everyone is treated fairly and respectfully, from our engineers to the drivers who use our platform. Additionally, we always fully comply with government regulations and respect local laws.
We have come a long way so far, but in reality our journey has only just begun. If we are going to turn our mission into reality, we need talented and ambitious people like you to join our team!
About the position
As an Automation and Artificial Intelligence Analyst, you will have a key role in optimizing and evolving our operational processes within the Contact Center, supporting digital transformation through automation solutions, platform integration, and applied artificial intelligence.
Your mission will be to identify improvement opportunities, transform manual tasks into intelligent and scalable workflows, and contribute to the design of technological solutions that drive operational efficiency and strengthen data-driven decision-making.
How will you help us fulfill our mission?
- Identifying automation opportunities within Contact Center operational processes to improve efficiency and scalability.
- Designing and building automated workflows using No-Code/Low-Code tools such as n8n, Zapier, or Power Automate.
- Executing operational shadowing to map manual processes, detect friction points, and propose concrete solutions.
- Collaborating in the implementation of generative artificial intelligence agents for content automation, analysis, and operational evaluations.
- Applying Prompt Engineering techniques to optimize the use of language models in high-impact tasks.
- Supporting the construction and maintenance of knowledge bases (RAG) to enhance AI-based solutions.
- Configuring and maintaining integrations between platforms such as Zendesk, Jira, Aircall, Amazon Connect, and Tableau.
- Monitoring the stability of active bots and automations, executing corrective maintenance, and documenting implemented improvements.
What we are looking for
Academic background:
- Technologist or recently graduated professional in Systems Engineering, Software Engineering, Data Engineering, or related fields. We value complementary training, courses, or certifications in process automation and artificial intelligence.
Experience: Minimum 1 year in designing or implementing automation and artificial intelligence solutions, including:
- Mapping, documentation, and optimization of operational processes in high-volume environments such as Contact Center, operations, or Shared Services.
- Implementation of automations aimed at improving operational efficiency KPIs, reducing repetitive tasks, and optimizing management times.
- Development of automated workflows using No-Code/Low-Code tools such as n8n, Zapier, or Power Automate.
- Implementation and use of generative AI models and Prompt Engineering applied to operational processes.
- Basic API integration, Webhooks, and JSON structure handling.
- Coordination with cross-functional teams to translate operational needs into technological solutions.
Technical knowledge and skills:
- No-Code/Low-Code tools: n8n, Zapier, or Power Automate
- Prompt Engineering and use of Claude (Anthropic) / LLMs
- Jira Service Management – incident tracking
- JSON handling and Google Sheets as automation/data bases
- Basic API and Webhook connection
- Basic JavaScript / Google Apps Script
What do we offer?
At Cabify we want you to enjoy your work as much as we do. You will find a positive environment, growth opportunities, and the possibility of making a real impact.
In addition, we offer you:
- Contract type: Permanent.
- Schedule: Monday to Friday.
- Fun events with the whole team.
- Employee discounts.
- Personal development programs.
- All the equipment you need (you just have to bring your talent).
- And last, but not least... free coffee!
Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of their origin, gender, religion, orientation, age, or ability. Join us!