Company Description
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We help redefine lending practices, discover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money.
We operate in a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industrial segments.
We invest in people and new advanced technologies to unlock the power of data. As an FTSE 100 index company, listed on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters is in Dublin, Ireland. Learn more at experianplc.com.
Job Description
The Corporate Sales area is within the Commercial Executive Management and is focused on developing the portfolio and managing sales strategy and corporate customer service, through the planning and execution of account planning of the assigned portfolio for management to meet the revenue budget, by customer by segment by month while always complying with company guidelines.
Purpose of the role:
Drive organic growth of bureau services and portfolio deepening through Experian's new solutions, aligning commercial management with regional strategy
Deliverables:
- Weekly report of strategic visits and sales opportunities for DA products and new Experian solutions.
- Quarterly portfolio analysis, identifying up-selling/cross-selling opportunities and efficiency in service usage.
- Monthly report of transactional consumption and compliance with commercial KPIs (sales, NPS, adoption of new solutions).
Role Responsibilities:
- Meet and exceed monthly and annual revenue targets assigned by portfolio.
- Develop solid and strategic relationships with customers, identifying up-selling and cross-selling opportunities.
- Perform account planning, presenting quarterly portfolio analyses and weekly reports of visits and opportunities.
- Ensure timeliness and accuracy in updating contracts, reports, and administrative processes, compliance with local and regional policies and standards.
- Lead the implementation of innovative commercial strategies, collaborating with regional and local teams.
- Actively contribute, through your management, to customer satisfaction (NPS).
- Identify market trends and share best practices that drive innovation and adoption of new Experian solutions.
- Maintain clear, honest, and professional communication with customers and internal teams.
What are we looking for?
We are looking for a results-oriented Account Executive capable of driving commercial growth and innovation, managing strategic relationships with customers in the Business, Risk, and Credit areas and collaborating effectively in multicultural teams within the SPlatam region. Who can:
- Maintain relationships/contact with trade associations, organizations, bodies, and any other groups considered influential to the organization.
- Sales-focused.
- Knowledge of the financial and commercial language of your assigned portfolio.
- Field management with customers, Customer Service, and Process Management.
Why is this role critical for us?
This role is critical to achieving annual revenue objectives, generating new business opportunities, and ensuring organic and sustained growth across all customer segments.
Qualifications
Education:
- Bachelor's degree in Engineering, Finance, Marketing, Administration, or related fields.
Experience:
- Minimum 2 years of experience in commercial management handling corporate clients
- Management of sales compliance indicators
- Knowledge of the dynamics of the financial, commercial, and credit sectors.
- Experience in in-person customer service and post-sale support
- Operational Process Management
Required Technical Knowledge:
- Intermediate to advanced Excel and Office skills.
- Management of digital tools/CRM.
Languages:
- English: basic or intermediate.
Competencies:
- Effective and multicultural communication.
- Innovation and regional collaboration.
- Needs inquiry and Customer Service.
- Empowerment and commercial energy that inspires and energizes the sales area.
- Orientation toward measurable results.
- Strategic thinking.
- Adaptability and continuous learning.
- Sales experience
- Excel management
- Negotiation skills
Additional Information
Our uniqueness is that we celebrate what makes us different. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what really matters: DEI, work-life balance, development, authenticity, engagement, collaboration, wellbeing, reward and recognition, volunteering... and the list goes on. Experian's strong people-first approach has been recognized: Great Place To Work™ in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 stars), to name a few. Check out Experian Life on social media or our careers site to understand why.
Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a fundamental part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their whole selves regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have any disability or special need that requires accommodations, please let us know as soon as possible.
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