This job posting is available in English and Canadian French. Please scroll down for the French version.
Cette offre d'emploi est disponible en anglais et en français (Canada). Veuillez faire défiler pour la version française.
Remote - U.S. & Canada Only | Full-Time
Compensation:
- $80K - $130K USD (U.S.-based candidates)
- $85K - $145K CAD (Canada-based candidates)
We're Not Looking for Generic Account Leadership. We're Looking for a Performance Marketing Leader.
Level Agency is hiring an Account Director with deep performance marketing agency experience — someone who knows how to lead client relationships, connect strategy to execution, and drive measurable business outcomes.
You may be a current Account Director at a performance marketing agency. Or, you may have started hands-on in paid media, analytics, or campaign management before moving into account leadership. Either way, you understand what great performance marketing looks like because you've worked close enough to the work to know what actually moves results.
You can speak credibly about Google Ads. You understand how media, SEO, creative, data, CRM, websites, CRO, and reporting all connect. You know how to spot issues before they become client escalations. And you're confident enough to lead a room without making it about your title.
You're especially strong when the path to conversion is complex — where lead quality, pipeline, sales alignment, landing pages, and conversion journeys matter as much as media efficiency.
This is not a "status call and recap email" role. This is for someone who can connect client business goals to marketing strategy, push back with purpose, and lead a focused book of accounts with depth — rather than spreading their attention across a high-volume roster with limited depth.
This Isn't for Everyone.
We're building something rare: a place where growth, truth, and high performance go hand-in-hand.
You'll thrive here if:
✅ You've led client relationships in a performance marketing agency environment.
✅ You understand how modern marketing channels work together — media, SEO, creative, data, CRM, website, CRO, and analytics.
✅ You can speak credibly about Google Ads and paid media strategy.
✅ You care about client business results, not just campaign metrics.
✅ You can lead a focused book of clients deeply, not manage a huge roster shallowly.
✅ Your default is "I'll handle it," even when the work sits slightly outside your lane.
And you'll struggle here if:
❌ Your experience is primarily brand, creative, ecommerce, or DTC without deeper performance agency experience.
❌ You've only managed accounts at the surface level across a very large client load.
❌ You need a narrow job description to know what you should own.
❌ You protect scope before you protect the outcome.
❌ You can't speak credibly about channel strategy beyond talking points.
About Level
We're an AI-powered performance marketing agency — built for precision, designed to scale, and powered by a scientific mindset. At Level, we blend strategy, media, creative, and machine intelligence to deliver outcomes that matter. Every time. At scale.
We've been named one of Pittsburgh's Best Places to Work and an Inc. 500 Fastest-Growing Company. Our clients span B2B, education, healthcare, financial services, ecommerce, and more.
Your Role (and Impact)
As an Account Director, you'll lead performance-driven client relationships across a focused book of accounts. You'll sit at the intersection of client strategy, marketing execution, internal team leadership, and business impact.
You'll be the person clients trust to tell them the truth, the person internal teams count on to create clarity, and the person who keeps strategy tied to measurable outcomes.
You'll:
- Lead Performance Strategy: Translate client business goals into multi-channel marketing strategies that drive measurable growth.
- Own Client Relationships: Build trust with senior stakeholders through clear communication, proactive thinking, and sharp strategic recommendations.
- Connect the Marketing Ecosystem: Help clients understand how paid media, SEO, creative, data, CRM, websites, CRO, and reporting work together to improve performance.
- Bring Paid Media Fluency: Speak credibly about Google Ads, paid social, and media performance — even when you're not the person making every in-platform change.
- Spot Issues Early: Dig into performance trends, ask better questions, and catch problems before they become client escalations.
- Push Back with Purpose: Challenge client assumptions when needed — always in service of the performance goal, never ego, scope protection, or control.
- Manage a Deep Book: Lead a focused portfolio of accounts with enough depth to truly understand each client's business, performance drivers, and risks.
- Guide Internal Teams: Partner with media, SEO, creative, analytics, and strategy teams to keep work moving, priorities clear, and outcomes aligned.
- Tell the Story in the Data: Turn reporting, dashboards, and performance analysis into insights clients can act on.
- Own the Details: Keep budgets, forecasts, timelines, documentation, and communication sharp and accurate.
Requirements
Must-Haves
- 5+ years in a performance marketing agency. You have agency experience rooted in performance, paid media, and measurable outcomes — not primarily brand, creative, or ecommerce-only work.
- Account leadership experience in a performance environment. You are either currently an Account Director at a performance marketing agency or you started in marketing, paid media, analytics, or campaign management before transitioning into account leadership.
- Google Ads fluency is required. You can speak credibly about Google Ads and understand what to investigate when performance shifts, lead volume drops, or conversion quality changes.
- Modern marketing ecosystem understanding. You understand how paid media, SEO, creative, data, CRM, websites, CRO, and analytics connect to drive outcomes.
- Paid media strategy depth. You understand how media channels work together, especially search and social, and can translate performance signals into strategy.
- Client leadership experience. You've managed client relationships, led strategic conversations, and presented recommendations to senior stakeholders.
- Focused account management experience. You're used to leading a meaningful book of clients deeply — roughly 3 to 8 accounts — rather than spreading your attention across a high-volume roster with limited depth.
- Experience with meaningful media spend. You've worked with clients spending at least $50K/month in media per client; $100K+/month is strongly preferred.
- Business-first mindset. You talk about revenue, pipeline, lead quality, conversion paths, customer journeys, and business outcomes — not just CTRs, CPCs, and platform metrics.
- Low ego, high ownership. You're willing to build the dashboard, chase the answer, clean up the ambiguity, or step into the gap when the team needs it.
Strong Preferences
- B2B, lead generation, or complex-sale experience. Experience with longer buying cycles, pipeline quality, sales alignment, or non-DTC conversion paths is a major plus.
- Meta, LinkedIn, SEO, CRM, CRO, or other channel fluency. You don't need to be an expert in every channel, but you should understand how they work together.
- Experience in financial services, healthcare, education, SaaS, or other considered-purchase verticals.
- Comfort with dashboards, reporting tools, Google Analytics, and data visualization.
- Experience mentoring account team members or coordinating cross-functional delivery teams.
AI Expectations
At Level, AI is a skillset — not a shortcut. In this role, you'll be expected to:
- Use tools like ChatGPT, Midjourney, Claude, and Perplexity to improve how you work
- Share your prompts, process improvements, and ideas with the team
- Experiment regularly and refine your workflows over time
- Embrace discomfort as part of the learning process
- Apply AI tools to increase your speed, clarity, and creativity — not to replace thoughtful work
AI should make you sharper, faster, and more strategic. It should never replace judgment, taste, accountability, or a strong point of view.
Our Core Values
-
No Ego, All In
We don't do "that's not my job." We win together, step in where needed, and care more about the outcome than the org chart.
-
Better Every Day
We want the feedback — even when it stings. We test, learn, adapt, and keep raising the bar.
-
Relentless for Results
Activity is nothing without outcomes. We care about the work that moves the business forward.
-
Driven by Truth
We challenge assumptions, follow the data, and tell clients what they need to hear — not just what is easy to say.
Perks & Benefits
At Level, we support our people across the U.S. and Canada with benefits designed to promote flexibility, wellbeing, and long-term growth.
- Fully remote across the U.S. & Canada, plus monthly WFH stipend and Summer Fridays
- Generous time off, including unlimited PTO (U.S.), competitive vacation (Canada), and parental/family leave options
- Comprehensive health benefits, mental health support, and company-paid disability & life coverage
- Employer retirement contributions (401(k) in the U.S., RRSP match in Canada)
- Quarterly performance reviews and career advancement opportunities
Remote First
This role is open to U.S. and Canada residents and is fully remote. We are unable to sponsor visas at this time.
Level Is Built on Inclusion
We are committed to diversity, equity, inclusion, and belonging. Level is proud to be an Equal Opportunity Employer — we celebrate what makes you, you.
Ready to Apply?
Click below to submit your resume. You'll also answer a few thoughtful questions, so take your time.
We care more about how you think, how you lead, and how you create impact than whether your path has been perfectly linear.
Let's build something together.
Remote - U.S. & Canada Only | Full-Time
Compensation:
$80,000 to $130,000 USD for candidates based in the United States
$85,000 to $145,000 CAD for candidates based in Canada
We're not looking for generic account leadership. We're looking for a performance marketing leader.
Level Agency is hiring an Account Director with solid experience in a performance marketing agency — someone capable of leading client relationships, connecting strategy to execution, and generating measurable business results.
You may currently be an Account Director at a performance marketing agency. Or perhaps you started hands-on in paid media, analytics, or campaign management before moving into account leadership. In any case, you understand what excellent performance marketing looks like because you've been close enough to the work to know what actually drives results.
You can speak credibly about Google Ads. You understand how media, SEO, creative, data, CRM, websites, CRO, and reporting interconnect. You know how to spot problems before they become client escalations. And you have enough confidence to lead a discussion without making it all about your title.
You're particularly strong when the path to conversion is complex — where lead quality, pipeline, sales alignment, landing pages, and conversion journeys matter as much as media efficiency.
This is not a "status call and recap email" role. This role is for someone capable of connecting client business objectives to marketing strategy, challenging with intention, and leading a targeted portfolio of accounts in depth — rather than spreading your attention across a long list of clients managed superficially.
This Position Isn't for Everyone.
We're building something rare: a place where growth, truth, and high performance move forward together.
You'll thrive here if:
✅ You've led client relationships in a performance marketing agency environment.
✅ You understand how modern marketing channels work together — media, SEO, creative, data, CRM, website, CRO, and analytics.
✅ You can speak credibly about Google Ads and paid media strategy.
✅ Client business results matter to you more than just campaign metrics.
✅ You can lead a targeted portfolio of clients in depth, rather than manage a huge list superficially.
✅ Your natural instinct is "I'll handle it," even when the work slightly exceeds your usual scope.
And you'll struggle here if:
❌ Your experience is primarily focused on brand, creative, ecommerce, or DTC without deeper performance agency experience.
❌ You've only managed accounts superficially in a very high-volume client context.
❌ You need a very narrow job description to know what belongs to you.
❌ You protect the scope of your mandate before protecting the result.
❌ You can't speak credibly about channel strategy beyond general principles.
About Level
We are an AI-powered performance marketing agency — built for precision, designed to grow, and powered by a scientific mindset. At Level, we combine strategy, media, creative, and machine intelligence to generate results that matter. Every time. At scale.
We've been named among Pittsburgh's best places to work and recognized as one of the fastest-growing companies in the Inc. 500 ranking. Our clients work in B2B, education, healthcare, financial services, ecommerce, and several other sectors.
Your Role and Impact
As an Account Director, you'll lead performance-driven client relationships within a targeted portfolio of accounts. You'll be at the intersection of client strategy, marketing execution, leadership of internal teams, and business impact.
You'll be the person clients trust to tell them the truth, the one internal teams count on to create clarity, and the one who keeps strategy tied to measurable results.
You'll need to:
Lead Performance Strategy: Translate client business objectives into multi-channel marketing strategies that generate measurable growth.
Take Charge of Client Relationships: Build trust with senior stakeholders through clear communication, proactive thinking, and solid strategic recommendations.
Connect the Marketing Ecosystem: Help clients understand how paid media, SEO, creative, data, CRM, websites, CRO, and reporting work together to improve performance.
Bring Fluency in Paid Media: Speak credibly about Google Ads, paid social media, and media performance — even if you're not the person making every change within the platforms.
Spot Problems Early: Dig into performance trends, ask better questions, and detect issues before they become client escalations.
Challenge with Intention: Question client assumptions when necessary — always in service of the performance objective, never out of ego, scope protection, or need for control.
Manage a Portfolio in Depth: Lead a targeted portfolio of accounts with enough depth to truly understand each client's business, performance drivers, and risks.
Guide Internal Teams: Collaborate with media, SEO, creative, analytics, and strategy teams to move work forward, clarify priorities, and align results.
Tell the Story in the Data: Transform reports, dashboards, and performance analyses into insights clients can act on.
Master the Details: Keep budgets, forecasts, timelines, documents, and communications clear, accurate, and up to date.
Requirements
Essential
5 years or more in a performance marketing agency. You have agency experience rooted in performance, paid media, and measurable results — not primarily in brand, creative, or ecommerce only.
Account leadership experience in a performance environment. You're currently an Account Director at a performance marketing agency, or you started in marketing, paid media, analytics, or campaign management before transitioning to account leadership.
Required fluency with Google Ads. You can speak credibly about Google Ads and know what to examine when performance fluctuates, lead volume drops, or conversion quality changes.
Understanding of the modern marketing ecosystem. You understand how paid media, SEO, creative, data, CRM, websites, CRO, and analytics connect to generate results.
Solid depth in paid media strategy. You understand how media channels work together, particularly search and social, and can translate performance signals into strategy.
Client leadership experience. You've managed client relationships, led strategic conversations, and presented recommendations to senior stakeholders.
Experience in targeted account management. You're used to leading a significant portfolio of clients in depth — approximately 3 to 8 accounts — rather than spreading your attention across a high-volume list with little depth.
Experience with significant media budgets. You've worked with clients investing at least $50,000 per month in media per client; $100,000 and more per month is strongly desired.
Business-oriented mindset. You talk about revenue, pipeline, lead quality, conversion journeys, customer journeys, and business results — not just CTR, CPC, and platform metrics.
Low ego, high ownership. You're ready to build the dashboard, find the answer, clarify ambiguity, or fill the gap when the team needs it.
Strongly Desired
B2B, lead generation, or complex sales experience. Experience with longer buying cycles, pipeline quality, sales alignment, or non-DTC conversion paths is a major asset.
Fluency with Meta, LinkedIn, SEO, CRM, CRO, or other channels. You don't need to be an expert in every channel, but you should understand how they work together.
Experience in financial services, healthcare, education, SaaS, or other considered-purchase sectors.
Comfort with dashboards, reporting tools, Google Analytics, and data visualization.
Experience mentoring account team members or coordinating cross-functional delivery teams.
AI Expectations
At Level, AI is a skill — not a shortcut. In this role, you'll be expected to:
Use tools like ChatGPT, Midjourney, Claude, and Perplexity to improve how you work
Share your prompts, process improvements, and ideas with the team
Experiment regularly and refine your ways of working over time
Welcome discomfort as a normal part of the learning process
Apply AI tools to increase your speed, clarity, and creativity — without replacing thoughtful work
AI should make you sharper, faster, and more strategic. It should never replace judgment, taste, accountability, or a strong point of view.
Our Core Values
No Ego, Full Commitment
At our company, "that's not my job" has no place. We win together, lend a hand where needed, and care more about the result than the organizational chart.
Better Every Day
We want to receive feedback — even when it stings a bit. We test, learn, adapt, and continue to raise the bar.
Obsessed with Results
Activity is worthless without results. What matters to us is the work that moves the company forward.
Guided by Truth
We question assumptions, follow the data, and tell clients what they need to hear — not just what is easy to say.
Benefits and Perks
At Level, we support our teams in the United States and Canada through benefits designed to promote flexibility, wellbeing, and long-term growth.
Fully remote everywhere in the United States and Canada, monthly work-from-home allowance, and summer Fridays
Generous time off, including unlimited paid time off in the United States, competitive vacation in Canada, and parental/family leave options
Comprehensive group insurance, mental health support, and disability and life insurance paid by the company
Employer retirement contributions: 401(k) in the United States and RRSP contribution in Canada
Quarterly performance reviews and professional advancement opportunities
Remote First
This position is open to people residing in the United States and Canada and is entirely remote. We are unable to sponsor visas at this time.
Level Is Founded on Inclusion
We are committed to diversity, equity, inclusion, and belonging. Level is proud to be an employer subscribing to the principle of equal employment opportunity — we celebrate what makes you a unique person.
Ready to Apply?
Click below to submit your resume. You'll also answer a few thoughtful questions, so take the time you need.
What matters most to us is how you think, how you lead, and your ability to create impact — not that your path has been perfectly linear.
Let's build something together.