Internal Communications Manager

Internal Communications Manager

Location

Milton Keynes, GB

Department Name

GC Internal (358700) G4

About Network Rail

About Network Rail…

🌟 Join Our Team at Network Rail! 🌟

Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country.

We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone.

Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!

Brief Description

Vacancy Details

Duration: Permanent

Location: This role is based in Quadrant: MK. This role is a full-time opportunity, flexible working patterns will be considered.You must live within 90 minutes of The Quadrant.

Band & Salary: Band 4B £35,582 - £40,029 (Subject to experience)

Closing date: 24th September On occasions, we may need to close the advert early based upon application volumes. Late applications may not be accepted.

Next Steps: Successful applicants will be invited to complete a short skills assessment virtually. If you ace that, you’ll be invited to a face-to-face interview in our office in Milton Keynes. Interviews will be held on Thursday 17 and Friday 18 October.

Some of our great benefits:

🌍 Flexible/hybrid working arrangements considered.

🌞 Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

🎁 Discounts at stations with your Network Rail pass.

Defined benefit pension scheme

🚂 75% subsidy on train tickets.

🎟️ Interest-free travel loan for train and car park season tickets.

🕊️ Volunteer leave to make a positive impact.

Plus more….

About the role (External)

About the team..

Our Communications function is responsible for presenting a consistent narrative about the company and its strategy. The function integrates Network Rail's long-term business strategy with its external stakeholder communications and internal employee engagement.

The Internal Comms department is dedicated to driving effective communication across Network Rail. And the Channels team (that’s us!) manages a diverse portfolio of multi-media internal channels and a wide ranging content program.

Who we are looking for?

We're looking for someone special - good with words, and people, and digital comms technology! Someone who can help us deliver a simpler, better, greener railway through engaging content, a user-friendly channels mix, and challenging ideas.

What does the average day look like?

As an internal communications manager, you'll source and write content that engages; support management of our digital internal channels mix; and get insights from our comms data to help make things better every time.You’ll combine journalism and writing skills, and a knack for influencing and engaging people at all levels, with some soft technical skills to help make our internal communications best in the industry.

To do well in our team, you'll need to:

•have a journalist outlook to help you source stories from across the organisation

•love creating compelling content that's relevant, useful and interesting, while being on brand, in our tone of voice and accessible

•understand the importance of targeted content and how to deliver it effectively

•be comfortable giving guidance on content and channels at all levels in the organisation

•enjoy working at pace with lots of stakeholders and a variety of tasks

•bring new ideas and challenge our existing ways of working, helping us deliver a better employee experience.

Key accountabilities

·Sourcing content and turning it into accessible, digestible stories and series that reach key audiences, driving pride in Network Rail and demonstrating how we’re achieving our vision

·Supporting our intranet, enterprise social media platform (Engage), and email service provider platform.Providing guidance on effective use, and some technical and creative support

·Collaborating with other teams to encourage best use of our platforms for multi-channel communications plans. You'll help them meet their business objectives while delivering an excellent user experience. Think audience targeting, cross-channel sharing, and more!

·Supporting the delivery of communications campaigns and projects to improve internal communications. Improving the user experience across a multi-site organisation with a diverse colleague base

•Using our data analytics platforms to help teams get insights to improve their communications

·Collating periodic analysis of internal digital channels. You'll help track engagement rates and identify trends and potential improvements

Essential Criteria

·Education to degree level or equivalent qualification or holds a professional qualification in communications or can demonstrate equivalent relevant experience

·Proven experience in successfully shaping and delivering key messages to various audiences and meeting their individual needs

·Ability to provide guidance on communication issues and develop strategies to support business objectives

·Demonstrable excellent written communications skills

·Ability to produce accurate and effective content quickly and to deadlines

·Excellent verbal communication and interpersonal skills

·Excellent attention to detail

·Demonstrable experience of Office 365 and SharePoint

Desirable Criteria

·Experience in developing digital communications channels. Interest in new, emerging communications tools and how we could use them

·Experience of working in a large multi-site organisation with a diverse colleague base

·Evidence of influencing key decisions at a senior level

·Experience of working with subject matter experts and external suppliers to deliver improvements

·Journalism experience including filming and video editing skills

·Evidence of practical knowledge and use of digital communications channels. SharePoint Online, Microsoft Engage, and PowerBI are essential

·Customer service and collaborative approach mindset

If that sounds like you, then apply today. We look forward to hearing how you’re going to fit right in.

How to apply (External)

Additional Information…

We're an inclusive employer of choice and we welcome applications from everyone!

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. We will interview all disabled applicants who meet the essential criteria.

Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our Safety Vision

Visit Evenbreak’s Career Hive should you need accessibility support to apply or any require any reasonable adjustments, please email [email protected]

BPSS

As an arm’s length department of the UK Government, Network Rail is required to comply with a well-established pre-employment vetting process for all prospective employees. Baseline Personnel Security Standard (BPSS) checks require prospective employees of Network Rail to meet the following requirements.

• Provide eligibility to work in the UK and identity documentation

• Complete a satisfactory 3-year employment history check

• Complete a satisfactory unspent criminal conviction disclosure check for more information regarding BPSS pre-employment related checks, please visit the UK Government website for further information - UK Government - BPSS Checks

Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or another factor.