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Supplier Service Specialist

5 day weekFortune 100 Best '26Hybrid · Düsseldorf, Germany

Company Description

Experian is a global data and technology company that supports people and businesses worldwide. With our unique combination of data, analytics, and software, we have established ourselves as one of the leading providers for risk, fraud, and identity management in the DACH region.

Experian enables individuals to gain better access to financial services such as loans, insurance, mobile contracts, and online shopping. We help businesses of all sizes and from all industries make more informed decisions, finance more responsibly, and protect themselves and their customers from identity fraud and crime.

We invest in our talented employees and in new, advanced technologies to harness the potential of data and drive innovation. Globally, we employ 25,100 employees in 32 countries and are a company listed on the FTSE 100 at the London Stock Exchange (EXPN). Our headquarters is located in Dublin, Ireland.

Job Description

This role supports the German supplier management process in the areas of onboarding, integration, and ongoing operations. It plays a central role in maintaining our best data assets in the DACH region and contributes to our goal of becoming the leading credit reporting agency in the DACH region.

Main tasks and responsibilities:

  • Complete processing of debtor cases requiring clarification
  • Processing of public and non-public debtor data (insolvencies, district court data, collection matters)
  • Analysis of legal text in the field of insolvency law
  • Written complaint correspondence with enforcement and insolvency courts
  • Conducting telephone calls with our data suppliers
  • Monitoring of file inputs and outputs, including quality assurance
  • Close internal collaboration with Sales, IT, and Legal on various projects and topics
  • Use of our ticketing system (Jira)
  • Participation and involvement in project work for system further development
  • Support for team management in building the new technical infrastructure in DACH

Qualifications

  • Successfully completed training with a commercial or legal background
  • Responsibility in handling data
  • Solution-oriented thinking and analytical approach
  • Reliable, structured, and independent working style
  • Ability to shape and contribute; results-oriented
  • Enjoyment and experience in conducting projects
  • High teamwork skills, high learning and adaptability
  • Excellent communication skills
  • Excellent German, spoken and written
  • Good English, spoken and written
  • Excellent knowledge of MS Office applications
  • Experience in the areas of court dunning procedures, enforcement, and insolvencies is desirable
  • Experience with Sharepoint and Confluence would be advantageous

Additional Information

Benefits:

  • A high degree of personal responsibility in a dynamic, internationally oriented organization
  • A motivated team that values innovation and collaboration
  • An attractive compensation package and numerous employee benefits
  • Flexible working hours and the opportunity to work remotely

Experian is proud to be an employer that promotes equal opportunity and diversity. Innovation is a central part of Experian's DNA and way of working, and our diverse workforce is a key driver of our success. At Experian, everyone has the opportunity to contribute and succeed – regardless of gender, ethnicity, religion, skin color, sexual orientation, physical abilities, or age.

If you require support in the application process due to a disability or special needs, please let us know as early as possible.

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