Company Description
Meritis is a consulting, project management, and IT development firm founded in 2007, present in Paris, Sophia-Antipolis, Aix-en-Provence, Montpellier, Toulouse, Nantes... and soon in new territories! Our mission? Connect the best talent with companies to give them a competitive edge.
We support our clients with all their digital transformation needs across many areas of expertise: Software Engineering, Finance, Project Management, DevOps, Data, Cloud, Cybersecurity, and Agility.
Working in the Banking, Insurance, Telecommunications, Industry, and Transport sectors, today 40% of CAC40 companies are Meritis clients.
Built on our values of excellence, humility, kindness, and proximity, we now have over 900 employees.
We are committed to being close to our employees and supporting them individually regardless of their role in the company. Certified Great Place To Work since 2013, our approach to workplace well-being goes far beyond a simple label—our employees speak to it best: https://www.glassdoor.fr/Avis/Meritis-Avis-E1163008.htm.
Job Description
- Manage incident and complaint handling (including critical/mass incidents)
- Monitor production performance and quality (KPIs, N1/N2 backlogs, SLAs)
- Lead operational meetings with service providers and IT contacts
- Ensure reporting and client relationships with Business Units
- Contribute to continuous improvement and Service Desk transformation projects
Qualifications
Required skills: Responsiveness; Analytical ability; Rigor; Service orientation; Interpersonal skills; Oral and written communication skills
Knowledge of environments: Windows & Windows Server; LAN/WAN Networks; VoIP Telephony
• Good knowledge of Office tools
• ITIL methodology
Additional Information
Becoming a Meritis employee means:
- Customized career paths (career development, tailored training, mentoring…);
- Having a choice in your assignments and personalized support throughout your career;
- Evolving in an environment where learning is encouraged: certification training, e-learning, meetups, coding competitions, career development paths, etc.;
- Being part of expert communities that share their knowledge and experience within our centers of excellence;
- A friendly environment with many festive events (annual evening, seminars & team building, lunches and after-work gatherings…);
"Meritis is committed to Corporate Social Responsibility. We value our positive impact on society and the environment. Our CSR approach guides each of our actions to promote equity, sustainability, and the well-being of our employees. Join us to be part of this responsible initiative, where each of our talents contributes to building a better future.
Our differences are our strengths. That is why Meritis is committed to diversity and non-discrimination. All our positions are accessible to people with disabilities."