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Nutanix

Senior Systems Engineer

5 day weekBuilt In Best Places '24Hybrid · Tokyo, Japan

About Nutanix

"Hungry, Humble, Honest, with Heart." Nutanix is a global leader in hybrid multicloud, providing a single platform to run and manage any app and data anywhere. By eliminating infrastructure complexity, we strongly support enterprise AI adoption and cloud-native development, freeing customers from day-to-day IT operations so they can focus on business innovation. Embracing our core values of "Hungry, Humble, Honest, with Heart," we continuously learn and collaborate as a team to drive customer success.

Role & Mission

"Transforming the infrastructure that supports Japan's public services and government from the ground up with cloud technology." We are seeking a Systems Engineer (SE) for our Public Sector team (Central Government and Local Municipalities) to lead our customers' digital and organizational transformation from a technical perspective.

Our SEs go beyond simple product demonstrations; they act as "Trusted Advisors" who deeply understand customer challenges and propose the optimal use of cloud technologies. This is a highly rewarding position with massive scale, directly transforming how government agencies and municipalities—the foundation of Japan's society—operate and deliver services.

About the Team

Our presales organization is a global team of over 800 highly skilled and customer-centric professionals. The Public Sector SE team is a dedicated group managing central government ministries and local municipalities. Working hand-in-hand with the Public Sector Sales team, we leverage presales consulting, technical guidance, and hands-on support to design and propose optimal solutions tailored to the unique needs of public sector customers.

Key Responsibilities

As a dedicated SE for the public sector, you will act as a technical leader, working closely with the sales team to drive engagements from the creation of sales opportunities to the successful execution of technical evaluations (PoC/PoV).

  • Strategic Presales & Customer Vision Formulation

    • Conduct vision workshops to uncover latent customer challenges and map out IT roadmaps (hybrid cloud, AI infrastructure, cloud-native transformation).

    • Engage deeply from the RFI/RFP formulation stage, supporting the development of technical specifications that leverage Nutanix's competitive advantages for strategic spec-in.

    • Utilize the latest AI tools alongside cloud infrastructure through demos, prototypes, and PoCs. Proactively build environments tailored to customer use cases, turning abstract visions into "working models" to accelerate decision-making.

  • Opportunity Ownership & Customer Control

    • Proactively develop technical strategies for assigned accounts and lead key technical stakeholders across customers and partners, rather than waiting for sales directives.

    • Find "how it can be done" in challenging situations involving budget constraints, rigid specifications, and technical limitations by exploring alternatives and phased migration plans.

    • Clearly define customer success criteria, taking a hands-on approach and involving relevant parties to secure technical wins.

  • Partner Ecosystem Support

    • Provide knowledge transfer on the latest technologies to partner SEs in the public sector, driving comprehensive partner enablement.

    • Respond swiftly and sincerely to technical questions and concerns from partners.

    • Build immense trust in Nutanix through steadfast support, establishing a powerful joint-proposal framework.

  • Internal & Global Collaboration

    • Provide feedback on the unique requirements of the Japanese public sector market to global product development teams, advocating for product improvements and feature enhancements.

    • Share successful use cases, architectures, and knowledge within the local team to elevate the overall capabilities of the organization.

Required Experience & Skills (MUST)

  • 6–9 years of experience in a customer-facing technical role.

  • 3–5 years of practical experience as a Presales Engineer.

  • Excellent presentation and communication skills to clearly explain complex technical topics and propose optimal solution strategies.

  • Strong technical understanding and flexible adaptability to new technologies and changing market landscapes.

  • Strong self-management skills to concurrently manage multiple projects and prioritize effectively.

  • Collaborative mindset to work smoothly with diverse internal and external stakeholders.

  • English proficiency: Reading and writing (Required). Business-level speaking is highly preferred.

  • High ethical standards, professionalism, and a strong resonance with our core values (Hungry, Humble, Honest, with Heart).

Preferred Experience & Skills (WANT)

  • Business knowledge, presales experience, or familiarity with the procurement customs of the Public Sector (Government and Municipalities).

  • Presales experience in data center/cloud technologies (storage, virtualization, public cloud, Kubernetes, databases, automation, etc.).

  • Deep technical knowledge of Nutanix products and expertise (SME) in specific technical domains.

  • Experience mentoring junior staff or training new employees.

  • Experience with physical setup for PoC hardware when necessary (may involve racking equipment weighing around 23kg / 50lbs in data centers).