As a Senior Quality Analyst, you'll be the driving force behind the Quality Assurance function for our Customer Support teams — including our AI Agents. You'll play a central role in how we deploy AI responsibly, acting as the human-in-the-loop (HITL) reviewer for our AI Agent conversations: assessing quality, identifying failure patterns, and feeding insights back into how our agents are trained, calibrated, and improved.
Senior Customer Support Quality Analyst
Company hidden
Salary
£35k
Schedule
Generous PTO
Location
Hybrid · London, UK
About this role
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