Company Description
Ubisoft is a world-leading video game company, with teams spread across the globe creating original and memorable gaming experiences, from Assassin’s Creed to Rainbow Six, Just Dance, and many more. We believe that diverse perspectives help both players and teams grow. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown!
Job Description
The Senior Community Developer plays a leading role in developing global community engagement strategies aimed at retaining players, both within and outside their experiences with our games. They will be responsible for establishing and growing our global communities around Ubisoft games, leveraging their skills in player communication, game improvement, feedback loops, and the deployment and maintenance of best practices. As a key strategic partner, they will prioritize global business growth opportunities by collaborating with cross-functional stakeholders, while driving the global community strategy, developing and implementing comprehensive plans, and working with a decentralized international team focused on building relationships and earning the trust of players worldwide. In this role, they will also share their expertise with peers and cross-functional team members to foster collaborative planning, develop strong synergies, and successfully deliver on commitments to high quality standards. As a leader within the global community team, the incumbent will work closely with key development studios.
WHAT YOU WILL DO
- Develop and implement strategic community plans through various content strategies that support production goals and reinforce the overall marketing strategy.
- Coordinate communication, activities, and initiatives with multiple international departments to ensure consistency and uniformity of messaging.
- Leverage Community Managers, cross-functional teams, and relevant partner resources to create relevant content for our players (e.g., blogs, podcasts, interviews, infographics, etc.).
- Act as a spokesperson for the assigned brand(s). Coordinate community-focused events, including but not limited to: fan studio tours, developer dialogues, and tournaments.
- Collaborate with the portfolio social media manager to define and report on key performance indicators (KPIs) related to content, in order to demonstrate the success and return on investment (ROI) of community programs and content.
- Support internal and external milestones, such as betas and launches, to ensure KPIs are met and to advocate for the player experience.
- Act as the primary representative of player needs within production and publishing teams to positively influence development and communication positioning on behalf of our players and business objectives.
- Establish player feedback loops and provide analysis to production and publishing teams to influence the gaming experience, drive user retention, and contribute to the positioning of marketing messages and campaigns.
- Collaborate and coordinate with operational teams for post-launch communication. Define expectations regarding relevant situations, such as update content, status, and deployment.
- Manage and produce internal reports on community feedback, activity, and expectations.
- Serve as a recognized subject matter expert for both the project and the broader global community team, and act as a mentor to Community Managers and peers.
- Adopt an ROI-driven approach by making thoughtful decisions that promote efficiency while being strategic in the use of available resources.
- Take the initiative to define best practices for generating impact and proactively share them with the entire community team.
- Identify and leverage opportunities for synergy between cross-functional teams.
- Lead cross-functional initiatives to support the department's objectives and key results.
- International travel may be required.
Qualifications
WHAT YOU WILL BRING TO THE TEAM
- Extensive experience in managing online communities and leading the development of strategic plans or programs that have led to tangible successes.
- Extensive experience in the video game industry, covering multiple platforms, genres, and AAA game launches (mandatory).
- In-depth knowledge of social media (Facebook, Twitter, blogs, etc.) is required.
- Experience working in a demanding production environment with multiple deadlines, goals, and stakeholders.
- Solid understanding of creating and maintaining video game community growth, as well as developing and implementing strategic player engagement plans.
- Proven experience collaborating with diverse stakeholders to analyze and implement player feedback.
- Experience in social media marketing is a major asset.
- Experience in creating digital content (videos, photos, podcasts, etc.) is a major asset.
- Proficiency in French.