Company Description
Ubisoft is a world leader in video gaming, with teams spread across the globe creating original and memorable gaming experiences, from Assassin's Creed to Rainbow Six to Just Dance and many more. We believe that diversity of perspectives drives progress for both players and teams. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown!
Job Description
The Senior Community Development Manager plays a leading role in developing global community engagement strategies aimed at retaining players, both within and beyond their experiences with our games. You will be responsible for establishing and growing our global communities around Ubisoft games, leveraging your expertise in player communication, game improvement, and feedback cycles, as well as deploying and maintaining best practices. As a key strategic partner, you will prioritize global business growth opportunities by collaborating with cross-functional stakeholders, while driving global community strategy, developing and implementing comprehensive plans, and working with a decentralized international team dedicated to building relationships and earning the trust of players worldwide. In this role, you will also share your expertise with peers and cross-functional team members to foster collaborative planning, develop strong synergies, and deliver on commitments to high quality standards. As a leader within the global community team, you will work closely with major development studios.
WHAT YOU WILL DO
- Develop and implement strategic community plans across diverse content strategies that support production objectives and strengthen overall marketing strategy.
- Coordinate communications, activities, and initiatives with multiple international departments to ensure message consistency and uniformity.
- Leverage Community Managers, cross-functional teams, and partner resources to create relevant content for our players (e.g., blogs, podcasts, interviews, infographics, etc.).
- Act as a spokesperson for assigned brand(s). Coordinate community-focused events, including but not limited to: fan studio visits, developer dialogues, and tournaments.
- Collaborate with the portfolio social media manager to define and report on key performance indicators (KPIs) related to content to demonstrate the success and return on investment (ROI) of community programs and content.
- Support key internal and external milestones, such as betas and launches, to ensure KPI targets are met and player experience is championed.
- Act as the primary advocate for player needs within production and publishing teams to positively influence development and communication positioning on behalf of our players and business objectives.
- Establish player feedback cycles and provide analysis to production and publishing teams to influence gameplay experience, drive user retention, and contribute to messaging and marketing campaign positioning.
- Collaborate and ensure coordination with operational teams for post-launch communications. Set expectations regarding relevant situations, such as update content, status, and deployment.
- Manage and produce internal reports on community feedback, activity, and expectations.
- Serve as a recognized subject matter expert for both the project and the broader global community team, and mentor Community Managers and peers.
- Adopt an ROI-focused approach by making thoughtful decisions that promote efficiency while demonstrating strategy in the use of available resources.
- Take the initiative to define best practices for generating impact and proactively share them with the entire community team.
- Identify and leverage synergy opportunities between cross-functional teams.
- Lead cross-functional initiatives to support departmental objectives and key results.
- International travel may be required.
Qualifications
WHAT YOU WILL BRING TO THE TEAM
- Extensive experience managing online communities and leading the development of strategic plans or programs that have resulted in tangible success.
- Extensive experience in the video game industry, covering multiple platforms, genres, and AAA game launches (mandatory).
- In-depth knowledge of social media (Facebook, Twitter, blogs, etc.) is required.
- Experience working in a demanding production environment with multiple deadlines, objectives, and stakeholders.
- Strong understanding of building and maintaining growth in video game communities, as well as developing and implementing strategic player engagement plans.
- Proven experience collaborating with diverse stakeholders to analyze and implement player feedback.
- Experience in social media marketing is a major asset.
- Experience creating digital content (videos, photos, podcasts, etc.) is a major asset.
- Fluency in French.