Company Description
Experian is a global data and technology company that powers opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money.
We operate in a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industrial segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Job description
General area description: Responsible for managing and drafting formal responses to petitions (derechos de petición) submitted by citizens and clients, ensuring compliance with legal deadlines, communicative quality, and alignment with institutional policies. This role requires advanced writing skills, regulatory understanding, information analysis, and attention to detail.
Purpose of the role: To manage, analyze, and provide timely responses to petitions submitted by citizens and clients by preparing clear, precise communications based on current regulations, ensuring compliance with legal requirements, established timelines, and institutional guidelines, in order to ensure effective, transparent, and quality service.
Responsibilities of the role:
Draft clear, precise legal responses aligned with current regulations.
· Ensure compliance with established legal deadlines.
· Analyze received information and apply appropriate legal criteria.
· Coordinate with internal areas to validate content and ensure institutional consistency.
· Document and archive issued communications, ensuring traceability.
· Review and correct texts to ensure communicative quality.
· Support the continuous improvement of institutional response formats and processes.
Qualifications
What we are looking for
Education: Technicians, Technologists, Professionals, or students of administrative or related fields, law, jurisprudence, among others.
Experience:
Handling requirements, PQR (petitions, complaints, and requests), and written responses to requests.
Writing and analysis skills.
Attention to detail and organizational skills.
Work experience: From 6 months to 1 year.
Competencies:
-
Customer Service
-
Professional written communication
-
Analytical thinking
-
Compliance orientation
-
Collaborative work
-
Ethics and responsibility
-
Patience and self-control.
-
Good time management.
-
Attention to detail and adherence to procedures
Additional Information
Our uniqueness is that we celebrate what makes us different. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what really matters: DEI, work-life balance, development, authenticity, engagement, collaboration, well-being, reward and recognition, volunteering... and the list goes on. Experian's strong people-first approach has been awarded: Great Place To Work™ in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 stars), to name a few. Take a look at Experian Life on social media or our careers site to understand why.
Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a fundamental part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their whole selves regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodations, please let us know as soon as possible.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here