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Phoenix Group

Pensions and Investments Administrator

4 × 8hr days€34k~€27kHybrid · Dublin, Ireland

Contract Type: 12 Months FTC

Job Title: Pensions and Investments Administrator

Location: Dublin. Hybrid mode.

Salary range: 32 000-36 000 base salary, 10% Non-Contributory Pension (matched up to a further 2%), Funded Industry Qualifications, Benefit Allowance, Hybrid working .

We offer salaries within the stated pay range. Typically, new hires start at the lower end of the range, though recognition of relevant experience and prior service may result in a higher starting salary.

Who Are We?

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

About the Role

As a Pensions and Investments Administrator, you’ll be part of a team that puts customers at the heart of everything. You’ll help people make informed decisions about their financial future, and ensure their requests are handled with care, accuracy, and efficiency.

Key Responsibilities

  • Deliver excellent customer service to individuals and intermediaries.
  • Accurately process customer requests and administration tasks within agreed timelines.
  • Build trust and rapport in every interaction.
  • Spot opportunities to retain and grow customer relationships.
  • Ensure all actions meet regulatory and compliance standards.
  • Identify and help resolve root causes of recurring issues.

Skills & Qualifications

We welcome applications from people with diverse backgrounds. You might have experience in customer service, administration, finance—or something completely different. What matters is your ability to:

  • Communicate effectively and empathetically.
  • Stay organised and manage your time well.
  • Work collaboratively with others.
  • Bring a positive, solutions-focused mindset.
  • QFA qualification (or working towards it) is a plus, but not essential.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

We’re reviewing applications as they come in, so apply early to avoid missing out.

Find out more about working at Standard Life

We value diversity in our workforce and welcome enquiries from everyone.

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