About Us
We are a company committed to excellence in transportation management. Our mission is to deliver an efficient, safe and high-quality service, ensuring an exceptional experience for our passengers.
About the Role
We are looking for an Airport Supervisor who will lead the daily operations of the service from the field: present on shift, close to the team and passengers, solving problems in real time and setting the standard by example.
This is NOT a remote or desk-based role: most of the day is spent at the airport, alongside coordinators, drivers and the customer service team. We are looking for someone who combines people leadership with real operational execution — who steps in alongside the team when there is a long queue, a delayed flight or a missing driver, rather than only delegating and reviewing reports from the office.
If you have experience leading teams in high-demand operations, get directly involved when the team needs a hand, and enjoy a dynamic and changing environment, this role is for you.
🎯 Job Objective
Supervise and coordinate, leading from the field, the operations of the shared transportation team at the airport, ensuring an efficient, safe and high-quality service for passengers.
📋 What You Will Do
Supervision and Leadership
- Lead and motivate the team of coordinators, customer service staff and drivers, being physically present on shift and available to provide operational support when demand requires it (covering a position, supporting at the desk, assisting during critical moments).
- Train and evaluate the team to foster their development and improve performance.
- Promote and safeguard the brand's image and values.
Operational Management
- Coordinate the daily activities of the shared transportation service, ensuring compliance with schedules and routes.
- Monitor service performance and act as the first line of resolution for unforeseen events (flight delays, high demand, absenteeism), making decisions on the spot.
- Meet sales and service quality objectives.
- Carry out cash register reconciliations.
- Identify opportunities to improve the service based on what you observe day to day, and propose and drive them forward without waiting to be asked.
Customer Service & Quality
- Ensure excellent service by managing inquiries and complaints effectively.
- Collect and analyze feedback to implement improvements in the passenger experience.
Control & Reporting
- Ensure compliance with safety and quality regulations.
- Prepare reports on performance, customer satisfaction and operational efficiency.
- Collaborate with logistics, marketing and sales to optimize the service.
✨ What We Are Looking for in You
- 3 to 6 years leading field operations teams in shift-based schedules, with high customer exposure and time pressure. You may come from airports, transportation, retail, high-turnover restaurants, last mile/logistics or hospitality.
- Genuine willingness to get involved in the field: solving, covering and supporting the team, not just delegating and reviewing reports.
- Ability to make quick decisions and solve problems in real time, without needing to escalate every unforeseen event.
- Comfort with the ambiguity and constant change typical of an airport environment (shifts, peak season, operational surprises).
- Availability to work a 4x3 shift schedule, including weekends and public holidays.
- Experience handling cash, cash reconciliations and cash register closings.
- Knowledge of fleet management, logistics or operational planning (desirable, not required).
📅 Working Hours and Schedules
4x3 Shifts
Day shift
- 08:00 - 19:00
- 09:00 - 20:00
- 10:00 - 21:00
- 11:00 - 22:00
🎁 Benefits
- Transportation card for the bus to get to the airport.
- Continuous training and professional development.
Cabify takes pride in being an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of origin, gender, religion, sexual orientation, age or ability. Join us!