About Us
We are a company committed to excellence in transport management. Our mission is to offer an efficient, safe, and high-quality service, ensuring an exceptional experience for our passengers.
About the Role
We are looking for an Airport Supervisor to lead daily service operations from the field: present during the shift, close to the team and passengers, resolving issues in real-time, and setting the standard by example.
This is NOT a remote management or desk-based role: most of the day is spent at the airport, alongside coordinators, drivers, and the customer service team. We are looking for someone who combines people leadership with real operational execution — someone who steps in to help the team when there is a long line, a delayed flight, or a missing driver, rather than just delegating and reviewing reports from the office.
If you have experience leading teams in high-demand operations, get directly involved when the team needs a hand, and enjoy a dynamic and changing environment, this role is for you.
🎯 Role Objective
Supervise and coordinate, leading from the field, the operations of the shared transport team at the airport, ensuring an efficient, safe, and high-quality service for passengers.
📋 What you will do
Supervision and Leadership
- Direct and motivate the team of coordinators, customer service staff, and drivers, being physically present during the shift and available to provide operational support when demand requires it (covering a position, supporting at the desk, assisting during critical moments).
- Train and evaluate the team to foster their development and improve performance.
- Promote and safeguard the brand's image and values.
Operational Management
- Coordinate daily shared transport service activities, ensuring compliance with schedules and routes.
- Monitor service performance and act as the first line of resolution for unforeseen events (flight delays, high demand, absenteeism), making decisions on the spot.
- Meet sales and service quality targets.
- Perform cash reconciliations.
- Detect opportunities for service improvement based on daily observations, and propose and drive them without waiting to be asked.
Customer Service & Quality
- Guarantee excellent service, managing inquiries and complaints effectively.
- Collect and analyze feedback to implement improvements in the passenger experience.
Control & Reporting
- Ensure compliance with safety and quality regulations.
- Prepare reports on performance, customer satisfaction, and operational efficiency.
- Collaborate with logistics, marketing, and sales to optimize the service.
✨ What we are looking for in you
- 3 to 6 years of experience leading operational teams in the field under shift schedules, with high customer exposure and time pressure. You may come from airports, transport, retail, high-turnover restaurants, last-mile/logistics, or hospitality.
- A genuine willingness to get involved in the field: resolving, covering, and supporting the team, not just delegating and reviewing reports.
- Ability to make quick decisions and solve problems in real-time, without needing to escalate every issue.
- Comfort with the ambiguity and constant change inherent in an airport environment (shifts, high season, operational unforeseen events).
- Availability to work a 4x3 shift schedule, including weekends and holidays.
- Experience in handling cash, reconciliations, and closing registers.
- Knowledge of fleet management, logistics, or operational planning (desirable, not required).
📅 Schedule and Hours
4x3 Shifts
Day shift
- 08:00 - 19:00
- 09:00 - 20:00
- 10:00 - 21:00
- 11:00 - 22:00
🎁 Benefits
- Transportation card for the airport shuttle bus.
- Continuous professional training and development.
Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of their background, gender, religion, orientation, age, or ability. Join us!