Operational Excellence Specialist | B2B Solutions
Do you want to change the world?
At Cabify, we believe a new form of urban mobility is possible. An ecosystem that allows for fewer private cars on the streets, more sustainable vehicles, and more efficient routes.
Cities where streets are designed by and for people, not for cars. Products and services that generate economic, social, and environmental value through sustainable and efficient mobility alternatives.
And it's not just that we believe in it; we work our magic to make it possible. If you share the same purpose with us, keep reading because… This is the place for you!
How will you help us fulfill our mission?
At Cabify Peru, we are looking for an Operational Excellence Specialist to drive operational excellence and continuous improvement for B2B Solutions.
This position will play a key role in designing and implementing mobility solutions for corporate clients, coordinating with multidisciplinary teams, and optimizing processes through data analysis, automation, and the use of artificial intelligence.
Your main responsibilities will include:
- Designing and implementing end-to-end solutions: analyzing the operational needs of highly complex potential clients and converting them into personalized, efficient, and scalable mobility solutions.
- Managing projects comprehensively: planning and coordinating the implementation of each solution, coordinating with teams such as B2B, Product, Global COPs, and Legal to ensure proper execution, monitoring, and evolution.
- Strengthening governance and process control: overseeing the processes of the TN, Support, and Offline teams, identifying opportunities for improvement, and ensuring compliance with defined operational standards.
- Monitoring and optimizing indicators: tracking the main KPIs of the operation, analyzing deviations, and proposing actions that improve efficiency, service quality, and the customer experience.
- Optimizing and automating workflows: identifying repetitive tasks or inefficient processes and applying continuous improvement methodologies, automation tools, and artificial intelligence to simplify them.
- Resolving complex operational incidents: anticipating risks and managing problems in dynamic environments, ensuring operational continuity, compliance with the value proposition, and customer loyalty.
What are we looking for?
- Bachelor's degree in Industrial Engineering, Business Administration, or related fields, with a focus on operations and process improvement.
- Between 3 and 5 years of experience in process, project, or operations management. Experience in logistics, supply chain, PMO, or core operations will be especially valued.
- Experience in the design, analysis, or evaluation of operational cost structures.
- Knowledge of continuous improvement and process optimization methodologies.
- Analytical ability to interpret information, monitor indicators, and convert findings into action plans.
- Interest or experience in automation tools, such as n8n, and in the use of artificial intelligence to analyze information and reduce manual tasks.
- Excellent communication skills, customer orientation, proactivity, and the ability to coordinate with different teams and profiles.
Now for the good stuff:
We are a company full of happy and motivated people... and we don't want that to change! Here are some reasons why you will love being part of the Cabify family.
🏥 100% covered private health and oncology insurance
💸 Monthly credit to test our Cabify App
🤸 Flexible schedule and way of working!
🔋 Recharge Day: 3rd Friday of the month off to recharge your batteries
🎉 Fun events to enjoy with your team
👩🏽🎓 Personal and professional development programs
Join us!
Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of their background, gender, religion, orientation, age, or ability. Join us!