Based in our London office, this role is pivotal in delivering high-quality technical support to the business, with a particular focus on Executives and Trading teams. You’ll act as a trusted technical expert and key point of contact, ensuring day-to-day incidents and service requests are handled efficiently while maintaining a seamless user experience.
In this role, you will manage and resolve helpdesk tickets in line with SLAs, provide hands-on and remote support across Windows environments, applications, networks, and hardware, and act as an escalation point for more complex issues. You’ll also be responsible for user account administration, software installation, and maintaining accurate documentation, while contributing to knowledge sharing across the team. With a strong emphasis on service quality, security, and continuous improvement, you’ll help drive best practices and support key initiatives such as ISO 27001 compliance, all while building strong relationships with stakeholders across the business.
What skills/experience do I need to be successful?
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Substantial experience in a technical IT position;
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1st/ 2nd line technical background;
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Helpdesk, desktop management experience;
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Service oriented with a strong focus on customer satisfaction;
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Expert knowledge of Windows OS, Linux and the way in which applications interact.
What sets us apart?
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Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
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Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
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Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.
We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.